We are seeking an experienced and driven professional to step into the role of Operations Manager at a prestigious, retail-led mixed-use destination in the heart of Central London. This high-profile estate combines retail, leisure, residential, and office spaces, offering a dynamic and rewarding work environment.

Key Responsibilities:

• Oversee Hard & Soft service providers across the estate, ensuring exceptional customer satisfaction.
  
  
• Manage and control the operational budget, contributing to the annual service charge process.
  
  
• Ensure compliance with all Health & Safety regulations.
  
  
• Build and maintain strong relationships with a diverse range of stakeholders, including onsite tenants and the landlord.
  
  
• Lead PPM measures and oversee fit-out and project work across the estate.
  
  What This Role Offers:
  
  
• Have a lasting impact on tenants, and visitors, by ensuring operational efficiency for each individual building.
  
  
• Significant opportunities for career growth within a renowned organisation.
  
  
• The opportunity to collaborate closely with a wide range of stakeholders while working alongside an experienced and supportive team.
  
  What We’re Looking For:
  
  
• Proven operational expertise, including a strong track record of managing teams and contractors effectively.
  
  
• Comprehensive knowledge of PLANT rooms and hard services management.
  
  
• A confident, self-assured team player with the ability to lead and inspire during challenging times.
  
  
• Ideally, professionally qualified with IOSH or NEBOSH certifications.
  
  Salary & Benefits:
  
  
• Competitive basic salary of £55,000 to £62,000, dependent on experience