Engineer - Cloud

Cloud Engineer
Location: Southampton
Job type: Full time, permanent

Telent's Network Services division are now looking for a Cloud Engineer to join our successful Engineering team who based out of Southampton. This is a fantastic opportunity to join a talented and experienced team of Cloud, Network and Security specialists, who will support your growth and development as a Cloud Engineer, gaining exposure to a lot of challenging projects.

The Cloud Engineer will build and enhance the engineering and technical relationship with both internal and external customers. The Cloud Engineer will provide a pro-active service in all aspects of enhanced service delivery and provides a bridge between the engineering team and Service Delivery, Projects and Service Desk within Telent to ensure a high level of customer satisfaction is at the forefront of all commitments.

Our Technology Teams at Telent are committed and enterprising as we thrive on bringing the digital revolution to homes, infrastructure, and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our work makes an impact! Help build and keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - What you'll do:

Deliverables include:

To train internal engineering staff and customers on products and solutions.
To assist with Professional Services and Sales opportunities within Network Services.
To maintain awareness of all customers incidents and report where necessary on nominated accounts.
To add value by highlighting trends, security threats or technical bulletins which may impacts customers.
To be responsible and accountable for all documentation and technical information relating to customer platforms and Telent Cloud Services (TCS).
To adhere to internal and external processes about task allocation, completion, reporting and change. This includes updating all parties and associated documentation.
To assist with Proof of Concept (PoC) scenarios, Type Approval activities and pre/post-change lab testing in both customer facing and Telent lab spaces.
To help in the creation of TA, POC, RFC, WI and Statement of Works (SoW) documentation.
Perform comprehensive peer review of engineering technical documentation.
Assist and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs.
To attend, as required, the following customer facing meetings; support reviews, project roadmap, monthly service reviews and weekly incident reviews.
Ensure time sheets are accurate and submitted weekly against the correct booking codes which have been approved via the Resourcing Team.
Certifications or training to be linked to business objectives and aligned with job role.
Overtime and expenses are completed and submitted accurately and timely.
Adhering to GDPR policy around sensitive data held on devices or central shares.
Handling and protection of Telent information and reporting of security incidents as defined in the Information Security Policy and the HR Information Security Policy.Cloud Engineer - Who you are:
The successful Cloud Engineer will naturally have an intrigue on Cloud technologies, which include a small amount of Azure cloud knowledge, exposure to Linux, MS SCCM and MS Exchange - we will help you develop these skills as a Cloud Engineer! You will also naturally have a strong work ethic and possess a can-do attitude, and with this, possess experience of working in a medium sized to large sized support environment (IT Managed Service). Lastly, we are also looking for On-premise Cloud Services experience.

Cloud Engineer - Key requirements:

VCP 6.x-DCV (Desirable, not essential)
MCSA: Microsoft Windows Server 2016 or above
Linux: LPIC-2 (Desirable, not essential)
Networking Concepts knowledge
Microsoft SQL Server 2016 or above, specifically clustering and availability groups
Azure MFA and Identity Services
Microsoft System Configuration Manager
Microsoft Exchange Server 2016 and above
VMware vCloud Director knowledge
Able to technically lead from the front
Excellent work ethic and a strong sense of pride and ownership
Remaining hands-on with relevant technology
Builds trust and a collaborative working relationship with stakeholders across the organisation and colleagues within the engineering team
Strives for continuous improvement, delivers and supports new processes and directions
Excellent customer facing / presenting skills
Demonstration of a positive and supportive attitude
Excellent verbal and written communications
Technically minded who has a passion for problem-solving
Ability to work independently or as an integral part of a team.Telent - What we offer:
A career at Telent can span sectors, roles, technologies, and customers giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

26 days annual leave, and public holidays, plus the option to buy or sell five days each year
Company matched pension scheme
A range of family friendly policies
Occupational health support and wellbeing Portal
Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme
Continuous development and support in the role
Other benefits will be discussed at offer stageWe are guided by our values and behaviours:

Be Inclusive
Take Responsibility
Collaborate
Be Customer-focussedBrilliance brought together