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Deputy ICT Manager

King's Lynn
17 hours ago
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We are looking for a Deputy ICT Manager to support the ICT Manager in the day-to-day management of the ICT service and help ensure delivery of reliable, secure and efficient services across the organisation.

This is a fantastic opportunity to be the key liaison between ICT and council service areas, ensuring that business needs are fully understood, prioritised, and translated into effective ICT solutions and improvements.

You'll also play a key role in supporting the organisation's digital transformation and readiness for Local Government Reorganisation (LGR).

Key Responsibilities:

Support the ICT Manager in the leadership and management of the ICT team, including work allocation, performance monitoring, and service delivery oversight.
Act as the ICT Manager's deputy in their absence, including representing ICT at internal and external meetings.
Act as the main ICT contact for assigned service areas, developing a detailed understanding of their business processes, challenges, and priorities.
Conduct business process reviews, capturing current ("as-is") and future ("to-be") states to identify opportunities for improvement, automation, or digitisation.
Work closely with corporate transformation and programme teams to ensure ICT dependencies and requirements for LGR are clearly identified and managed.
Support services in preparing for system, process, and data changes arising from LGR.
Champion the effective use of the Microsoft technology stack (including Microsoft 365, Teams, SharePoint, Power Platform, and Azure) to enable smarter working and digital transformation.
Work with ICT and service teams to develop and embed solutions that make best use of existing Microsoft capabilities before procuring third-party systems.
Lead or support ICT-related projects through all stages of the project lifecycle, including planning, delivery, testing, and implementation.
Act as a bridge between technical ICT staff and business users, ensuring clear and effective communication.
What We're Looking For

Essential Knowledge & Skills:

Proven ICT management experience (ideally 3+ years) in a Business Analyst, Business Partner, or similar ICT-facing role.
Local government experience desirable but not essential.
Strong understanding of ICT systems, digital transformation, and business change.
Must have the ability to make an immediate impact - supporting during a major digital transformation programme (£1.5-2m investment over 24 months).
Strong business analysis skills.
Excellent stakeholder engagement and communication skills.
Desirable Knowledge & Skills:

Experience supporting ICT service delivery and management.
Familiarity with Local Government Reorganisation or large-scale organisational change.
Knowledge of ITIL principles or ICT service management frameworks.
Understanding of data governance, information security, and digital transformation best practice.
Professional certification in business analysis (e.g. BCS, IIBA) or project management (e.g. PRINCE2, Agile).
What's in it for you?

A competitive salary
Generous annual leave, including office closure between Christmas and New Year
Comprehensive benefits package, including discount schemes, cycle to work, online GP, and more
Employee Assistance Programme, including access to counselling services
A good work/life balance with an agile working environment
Committed training programme and development opportunities
Membership of the local government pension scheme

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