Are you a seasoned Data Centre Engineer with a passion for delivering exceptional customer support? This role offers a unique chance to leverage your expertise in a dynamic and forward-thinking environment.
The client, a leading provider of Cloud, SD-WAN networks, Unified Communications, and Cybersecurity services, is seeking an SC Cleared Data Centre Engineer. This permanent position comes with a competitive salary, private medical insurance, life assurance, a cycle-to-work scheme, and a robust pension plan, among other benefits.
The successful candidate will play a crucial role in maintaining service levels and ensuring the ticketing system is up-to-date. This position demands a high level of responsibility and the ability to work both independently and as part of a team.
We are looking for experienced Data Centre professionals who
Meet SC and / or BPSS security clearance requirements
Have previous experience in a similar role and have been a ‘Hands on’ Engineer
A full Uk Driving License and personal car
Possess the ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions
Be well organized and self-motivated with the ability to work alone and as part of team
Have excellent written and verbal communication skills
Be logical in your approach to troubleshooting, problem solving and fault diagnosis
Have the ability to take ownership of problems / issues and following through to resolution
Have a willingness to learn with friendly, professional and flexible attitude
Your experience and knowledge will allow you to take on responsibilities such as
Installation of server, network and storage hardware with associated cabling/patching
Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Decommission hardware and prepare for shipping whilst coordinating with third party couriers
Perform various remote hands duties within Data Centres which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
Perform audit work for clients cabling and hardware and produce supporting documentation
Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
Act as an access host for visitors of our clients to their Data Centre's
Maintain a professional and disciplined approach at all times when working within client Data Centre's
Uphold adherence to ISO 9001, ISO 27001, ISO 2(Apply online only)0 & ITIL standards and best practices
Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
Show competency with local policies and procedures of our third-party Data Centre providers
Ensure Data Centre's are in a clean and presentable manor at all times
Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients
This permanent role includes an excellent basic salary, private medical, Life assurance, cycle to work scheme and pension amongst others
This role is perfect for a dedicated Data Centre professional looking to advance their career in a supportive and innovative setting. Apply now to become an integral part of a team that values your skills and experience
