Customer Service Representative

We are looking for passionate individuals who are committed to delivering outstanding customer service.

Morton Michel, part of the PIB group is an exciting place to start or continue your career and are an organisation who really care about their people and their customers.
 
Our new modern offices based in Knollys House, which is on the main Train, Tram and bus route and a 5 minute walk into town operate a smart/casual dress code in the office and embrace career development and flexible working.  
 
Here at Morton Michel, we are a close-knit team that take pride in our ability to deliver a first-class service to our customers. To do this we strive to create an environment which is great for our people. We want our people to enjoy coming to work, and to feel they can make a difference. We believe in treating our people well and showing them that they are what makes a company great. 
 
What you’ll be doing:

Communicate with customer using a variety of customer contact systems, e.g. phone, e-mail, Live Chat, to sell, retain and transact policies
Provide customers with relevant product information that is clear, fair, and not misleading allowing them to make an informed decision
Deliver against a set of Key Performance Indicators that will be provided to you by your line manager
Provide a great customer experience that enables higher sales conversion, retention performance and customer satisfaction scoring
Always treat customers fairly
Demonstrate a competent level of product, system and technical knowledge through regular training and assessment
Understand and apply all legal, regulatory, information security and compliance requirements and report any breaches when identified
Demonstrate ability to work both individually and as part of a team
 
What we’re looking for:

A passion for Customer Service
Computer literate – demonstrate use of MS Office
Rapport building skills to be able to speak with our customers and build relationships
Can-do positive attitude towards customers and team member alike
Self-driven to continuously improve performance
 
What You’ll Get:

A collaborative and supportive working environment where your contribution is valued.
The opportunity to work as part of a dynamic and supportive team within a leading insurance group.
A competitive salary and benefits package.
Be a part of a company who promotes professional development and career progression opportunities within the group.
 
Why PIB Group?
 
PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters.
 
We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be.
 
We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!
 
Inclusion & Accessibility
 
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.
 
If you need this job advert in any other format or require any adjustments for your application or during the recruitment process, please contact us directly.
 
REF-(Apply online only)