Customer Service Co-Ordinator

Chaddesden
3 weeks ago
Create job alert

Job Code: Customer Service Coordinator

Reporting to: Customer Service Manager/Head of Customer Service

Purpose: Providing customers and clients with an exceptional aftersales service and management of the rectification of defects post-handover.

Ensure customers experience a smooth transition from sales to after-sales
Liaise with customers on the reporting of issues and defects
Assist in organising and coordinating the direct maintenance operatives
Work closely with external contractors
Assist in managing defects to an effective resolution
Complete end of DLP works to secure release of MGD Certificates and retention'sWork within the team to maintain a high standard of customer

Managing the Process

Set up new contracts on internal CRM systems
Maintain the individual development files, e.g upload Handover Certificates, Correspondence and enter handover dates for HA plots.
Take telephone calls from our clients and customers reporting defects.
Respond to client and customer emails.
Liaise with our contractors in getting defects completed within the given priorities.
Keep customers informed until the defects are resolved and book appointments for maintenance operatives as required.
Raise work schedules on our CRM system.
Record and schedule work from end of DLP inspections (12 month inspections).
Send out appointment letters for DLP maintenance works.
Send weekly SMS appointment reminders.
Organise Maintenance Operatives Weekly Work Diary and Schedules.
Provide monthly report on DLP schedules in order to close off contracts and secure release of MGD certificate and retentions.
Liaise with the Customer Care Manager.
Health and Safety - All employees have a statutory duty to look after their own safety and to give due consideration for the safety of others. Employees also have specific responsibilities as set out in the Company Health and Safety Policy.
Equality & Diversity - All employees must comply with the Company Equality and Diversity Policy, ensuring that at all times behaviour is fair and non-discriminatory.Serving the Customer (Internal & External)

Develop relationships with our clients and customers
Provide feedback on defects to the Customer Care Manager and interdepartmental when requiredApplications

If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today, attaching a copy of your current CV.

Due to the vast number of applications that we receive, it is not possible for us to contact all applicants; therefore, only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco is an equal opportunities employer. All applicants will be considered on their merits regardless of background, characteristics or personal circumstances. All applications will be dealt with in the strictest confidence

Related Jobs

View all jobs

Audio Visual Field Service Engineer

IT Helpdesk Manager

Head of Estates

2nd Line IT Engineer

Deputy Shift Leader Service Desk Support Engineer

Service Desk Analyst

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

SOC Analyst Jobs UK 2026: Salaries, Skills & How to Get Hired

Cyber security is one of the UK's fastest-growing career paths — and SOC analyst is where most people begin. It's in high demand, genuinely accessible, and you don't need a degree or years of experience to get started. But knowing what UK employers actually want in 2026 — what they pay, which certs matter, and how to stand out — is a different matter. This guide covers all of it.

How Many Cyber Security Tools Do You Need to Know to Get a Cyber Security Job?

If you are trying to build or move forward in a cyber security career, it can feel like the list of tools you are expected to know never ends. One job advert asks for SIEM platforms, another mentions penetration testing tools, another lists cloud security, threat intelligence platforms, endpoint detection, scripting languages and compliance frameworks. Scroll LinkedIn and it gets worse. Everyone seems to “know” dozens of tools, certifications and platforms. Here is the reality most cyber security hiring managers agree on: they are not hiring you because you know every tool. They are hiring you because you understand risk, can think like an attacker and a defender, follow process, communicate clearly and make good decisions under pressure. Tools matter — but only when they support those outcomes. So how many cyber security tools do you actually need to know to get a job? For most job seekers, the answer is far fewer than you think. This article explains what employers really expect, which tools are essential, which are role-specific and how to focus your learning so you look credible, not overwhelmed.

What Hiring Managers Look for First in Cyber Security Job Applications (UK Guide)

If you want to stand out in the highly competitive world of cyber security job applications, you need to understand what hiring managers look for before they even finish reading a CV. Cyber security hiring managers scan applications quickly and with specific priorities in mind. They assess not just your technical ability, but your judgement, professionalism, clarity, risk awareness and evidence of impact. This guide explains what hiring managers look for first in cyber security applications across roles like Security Analyst, Security Engineer, Penetration Tester, Incident Responder, Security Architect, Governance Risk and Compliance specialists and Cloud Security positions. Use this as a practical, step-by-step checklist to sharpen your CV, LinkedIn profile, cover letter and portfolio before you apply on www.cybersecurityjobs.tech .