Rewards and Benefits On Offer;

• Great Working Environment – a very friendly culture and team atmosphere
  
  
• The opportunity to work with a dynamic and cultured team of professionals
  
  
• A permanent position
  
  
• Onsite parking is available.
  
  
• Immediate starts!
  
  The Company you will be working for;
  
  Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.
  
  The Role you will be doing;
  
  
• Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.
  
  
• You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.
  
  
• Deliver excellence in Customer Service and Technical advice.
  
  
• Update all customer contact notes onto the company’s computer system and database.
  
  
• Take customer payments.
  
  
• Issue replacement products as required.
  
  
• Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.
  
  
• Ensure all technical enquiries received by e-mail are managed and cleared.
  
  
• Admin duties when required, such as data entry, spreadsheets, and other office tasks.
  
  
• Authorise service calls received from engineers on site.
  
  
• To undertake the necessary and relevant training on company products.
  
  
• To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.
  
  
• Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.
  
  
• Ensure to adhere to companies Health & Safety policy & procedures.
  
  About you;
  
  
• Previous Experience working a Technical related support role is advantageous.
  
  
• Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.
  
  
• Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.
  
  
• Capable of handling high call volumes at all levels including demanding calls.
  
  
• Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.
  
  
• Reliable and punctual.
  
  
• Strong competency and ability to use various computerised systems with good typing skills.
  
  
• Experience in using Microsoft Office based systems, including CRM