Caseworker

Our client is seeking experienced Caseworkers to play a key role in a high-profile government initiative supporting eligible Afghan nationals and their families who assisted UK operations. This is a sensitive and high-impact position within the Defence sector, ideal for individuals with strong analytical skills, sound judgment, and emotional resilience.

Key Responsibilities

Manage and progress casework in line with government policy, ensuring fair, well-documented, and transparent decisions.

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Analyse complex information from multiple sources to reach accurate conclusions.

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Handle confidential and, at times, distressing material with professionalism and care.

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Work to daily case targets while maintaining high standards of accuracy and quality.

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Communicate effectively with a range of internal and external stakeholders in a fast-paced environment.

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Ensure full compliance with data protection and information security requirements.

Essential Skills & Experience

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Active SC Clearance with no restrictions – Sole UK Nationals only (dual nationals not eligible).

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Proven casework experience within structured, policy-driven, or regulated environments.

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Excellent analytical, written, and verbal communication skills.

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Confident using Microsoft Office 365.

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Demonstrated resilience, empathy, and the ability to make objective, policy-based decisions.

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Solid understanding of Data Protection regulations.

Desirable Experience

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Previous experience within the Home Office, policing, immigration, or similar government departments.

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Experience managing complex or sensitive cases.

Working Arrangements

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Hybrid working model: Initial 10-day onsite induction followed by 1–3 days per week in London office..

Interview Process

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One-stage virtual interview via Microsoft Teams