Caseworker

Our client is seeking experienced Caseworkers to play a key role in a high-profile government initiative supporting eligible Afghan nationals and their families who assisted UK operations. This is a sensitive and high-impact position within the Defence sector, ideal for individuals with strong analytical skills, sound judgment, and emotional resilience.
Key Responsibilities

• 
  Manage and progress casework in line with government policy, ensuring fair, well-documented, and transparent decisions.
  
• 
  Analyse complex information from multiple sources to reach accurate conclusions.
  
• 
  Handle confidential and, at times, distressing material with professionalism and care.
  
• 
  Work to daily case targets while maintaining high standards of accuracy and quality.
  
• 
  Communicate effectively with a range of internal and external stakeholders in a fast-paced environment.
  
• 
  Ensure full compliance with data protection and information security requirements.
  

Essential Skills & Experience

• 
  Active SC Clearance with no restrictions – Sole UK Nationals only (dual nationals not eligible).
  
• 
  Proven casework experience within structured, policy-driven, or regulated environments.
  
• 
  Excellent analytical, written, and verbal communication skills.
  
• 
  Confident using Microsoft Office 365.
  
• 
  Demonstrated resilience, empathy, and the ability to make objective, policy-based decisions.
  
• 
  Solid understanding of Data Protection regulations.
  

Desirable Experience

• 
  Previous experience within the Home Office, policing, immigration, or similar government departments.
  
• 
  Experience managing complex or sensitive cases.
  

Working Arrangements

• 
  Hybrid working model: Initial 10-day onsite induction followed by 1–3 days per week in London office..
  

Interview Process

• 
  One-stage virtual interview via Microsoft Teams