Anti-spam / Anti-fraud Product Manager

About Sinch

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. 

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. 

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! 

Description

We are seeking an experienced Anti-Spam / Anti-Fraud Product Manager to lead and coordinate our efforts from a product and policy perspective in detecting, preventing, and responding to fraudulent activities and spam within our various messaging platforms at Sinch (A2P, P2P, RCS, SMS, MMS, etc.). The ideal candidate will have a strong background in cybersecurity, risk management, and telecommunications, along with a drive for protecting and maintaining the integrity of Sinch’s messaging platforms.

Key Responsibilities:

• Product & Roadmaps:
  • Develop and implement comprehensive anti-fraud and anti-spam strategies to mitigate risks associated with messaging at Sinch, collaborating with key messaging platform stakeholders.
  • Own and drive the product roadmaps for Anti-spam / Anti-fraud across all messaging platforms at Sinch. Modify the roadmaps as required based on changing business requirements, balancing the business needs with effort and timing.
  • Collaborate and coordinate with engineering on the roadmaps and associated deliverables and explore options to enhance detection algorithms and reporting tools.
  • Identify synergies and ways to leverage messaging data analytics and insights across platforms.
  • Take the lead role in interacting with 3rd party providers that Sinch engages for Anti-spam / Anti-fraud services and streamline the operations and costs associated with these 3rd parties.
  • Build relationships with regulatory bodies, industry groups, and other messaging providers to share insights and best practices. In addition, share Spam / Fraud best practices from other business units at Sinch that are outside the messaging platforms (e.g. email)
  • Be the subject matter expert for Artificially Inflated Traffic (AIT), working with Sinch Engineering and Operational teams to combat 
• Policy Development:
  • Collaborate with messaging platform stakeholders to establish and maintain policies and procedures related to anti-spam and anti-fraud measures and incorporate any product requirements into the roadmaps as required.
  • Ensure compliance with industry regulations (e.g. GDPR) and best practices in collaboration with country managers
  • Lead role in collaborating with GSMA and other industry bodies on spam / fraud related topics and industry wide initiatives.
• Collaboration and Training:
  • Work closely with support, product, and marketing teams to educate key platform stakeholders on Sinch’s Anti-fraud and Anti-spam practices and capabilities.
  • Work with marketing to create training materials and conduct training when required on product and features.
  • Support sales as required in customer dialogues specifically related to Sinch’s capabilities in the area of Anti-spam / Anti-fraud and our plans for future improvements.
  • Support the investigation of reported fraud and spam incidents, as needed, coordinating with relevant internal and external stakeholders.
  • Support in engaging with law enforcement agencies, as needed, for investigations related to fraud.
• Reporting and Analytics:
  • Lead role in designing reports on fraud, spam AIT trends, incidents, and mitigation efforts for senior management, this includes KPI’s to assess the effectiveness of our internal Anti-spam / Anti-fraud controls and drive improvements as required.
  • Utilize data analytics to continuously improve detection methods and reduce false positives.

Requirements

• Bachelor’s degree in Computer Science, Information Security, or a related field; advanced degree preferred.
• 5+ years of experience in anti-fraud, cybersecurity, or risk management roles, preferably in the telecommunications or messaging industry.
• Strong understanding of SMS  and other messaging protocols, telecommunications regulations, and current fraud trends.
• Proficiency in data analysis tools and fraud detection technologies.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Strong communication, written and interpersonal skills to collaborate effectively across teams.

Embrace the challenge and join us!  

Our Hiring Process

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel.  

We believe in a two-way process and encourage you to ask questions throughout the journey.  If this role isn't what you're looking for, please explore the other opportunities listed on our career page:https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!