2nd Line Engineer

Gloucester
1 week ago
Create job alert

2nd Line IT Engineer

Hybrid (South West-based HQ with travel to client sites)
£30,000 - £45,000 + strong benefits

Are you an experienced IT professional looking for a fresh challenge, more responsibility, or the chance to level up your career in a fast-paced, friendly, and supportive environment?

My client is a leading MSP providing managed services and IT consultancy to organisations across the UK. Our focus is on cloud-first technologies, digital transformation, and delivering outstanding service – and we’re now looking for a 2nd Line Engineer to join our growing team.

If you thrive in a role that balances autonomy, collaboration, and variety — and you want to work somewhere that values your voice and rewards your effort — keep reading.

The Role

This isn’t just another support role. As a 2nd Line Engineer, you'll be working directly with a diverse mix of clients across sectors — supporting modern, cloud-first environments and playing a key part in keeping systems running smoothly.

You’ll handle escalated technical issues, deliver great service remotely and on-site, and get hands-on with a broad range of technologies — with opportunities to contribute to project work and continue building your skillset.

We value curiosity, a strong work ethic, and a people-first attitude. If that sounds like you, you'll fit right in.

What You’ll Be Doing



Providing 2nd Line support to users across multiple client environments

*

Troubleshooting and resolving technical issues across Windows, O365, cloud platforms, and networking

*

Supporting and liaising with 1st Line and 3rd Line teams to ensure excellent end-to-end service

*

Taking ownership of incidents and maintaining clear communication with clients throughout

*

Contributing to project delivery and implementation where needed

*

Creating and maintaining documentation and sharing knowledge with colleagues

*

Occasionally visiting customer sites across the UK

Experience Required

Essential experience:

*

Solid background in a similar 2nd Line or strong 1st Line support role

*

Windows 10/11, Office 365, Exchange Online

*

Azure AD, Intune, Autopilot

*

Windows Server (2016+)

*

Networking fundamentals – LAN/WAN, Firewalls, Wireless

*

Virtualisation (VMware or Hyper-V)

*

Knowledge of Information Security best practices

*

A customer-first mindset with excellent communication skills

*

UK driving licence and access to your own vehicle

Nice to have (or willingness to learn):

*

Experience in a managed services environment

*

Microsoft Azure and AWS

*

Cloud-managed AV, networking, and telephony

*

Cyber Essentials knowledge

*

Project or migration experience

What’s In It for You?

*

£30,000–£38,000 depending on experience

*

Hybrid working model

*

23 days annual leave (plus your birthday off + public holidays) — rising with service

*

Pension scheme

*

Private health insurance

*

Life assurance

*

Open, inclusive culture where your development is a priority

*

Opportunities to work on exciting cloud and cyber projects

*

A team that supports, not competes

Recruiter: Callum Thompson

Related Jobs

View all jobs

2nd Line Engineer

2nd Line Support Engineer

2nd Line Support Engineer - GBP 36000

2nd Line Support Engineer

2nd Line MSP Engineer

2nd Line Support Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

BAE Systems Cybersecurity Jobs in 2025: Your Complete UK Guide to Protecting Governments, Businesses and Critical Infrastructure

From securing the Royal Navy’s new Dreadnought submarines to foiling multimillion‑pound fraud rings, BAE Systems Digital Intelligence (DI)—formerly Detica—sits at the sharp end of global cyber defence. Head‑quartered in Guildford with hubs in Gloucester, Leeds and London, the 5,500‑strong DI business delivers threat‑intelligence platforms, secure‑by‑design software and 24/7 SOC services to government and commercial clients worldwide. With escalating ransomware, AI‑driven disinformation and complex supply‑chain threats, BAE plans to expand its UK cyber workforce by 20 % in 2025. Whether you’re a graduate passionate about reverse engineering, a DevSecOps engineer who loves IaC, or an incident‑response pro comfortable in high‑side environments, this guide explains how to land a BAE Systems cybersecurity job in 2025.

Cyber Security vs. Ethical Hacking vs. Security Analysis Jobs: Which Path Should You Choose?

In an era where data breaches, ransomware attacks, and sophisticated digital threats dominate headlines, the demand for skilled cyber security professionals has never been higher. From global corporations to small businesses, organisations are scrambling to protect their systems, networks, and data from malicious actors. If you’ve been exploring cyber security jobs on www.cybersecurityjobs.tech, you’ve likely encountered various specialised roles—Ethical Hacking (often termed Penetration Testing), Security Analysis, Security Architecture, Incident Response, and more. Yet many job seekers and technology enthusiasts are unsure how these fields overlap or which one is right for them. In this in-depth guide, we’ll demystify three core disciplines—Cyber Security, Ethical Hacking, and Security Analysis—outlining the skills each requires, the responsibilities you can expect, salary ranges in the UK, and typical day-to-day activities. By the end, you’ll have a clearer understanding of these roles, helping you decide which path to pursue in this fast-growing industry. And when you’re ready to take the next step, head over to www.cybersecurityjobs.tech to explore the latest openings and find your perfect match.

Cyber Security Programming Languages for Job Seekers: Which Should You Learn First to Launch Your Security Career?

Cyber security has become a top priority for companies of all sizes, public institutions, and governments. As cyber threats evolve—from sophisticated ransomware attacks to large-scale data breaches—employers are eager to recruit talent with the skills to detect, prevent, and respond to security incidents. If you’re exploring roles on www.cybersecurityjobs.tech, a key question inevitably arises: Which programming language should you learn first for a career in cybersecurity? Cyber security is a multifaceted domain encompassing network security, application security, reverse engineering, digital forensics, ethical hacking (penetration testing), and more. Each niche may have unique language preferences—like Python for scripting tasks, C/C++ for exploit development, or Rust for building secure low-level tools. In this article, we’ll: Highlight the top programming languages used across cyber security. Break down pros, cons, and key use cases for each language. Present a simple beginner’s project for hands-on learning. Share essential resources and tips, so you can stand out in the competitive cybersecurity job market.