2nd Line IT Engineer
Hybrid (South West-based HQ with travel to client sites)
£30,000 - £45,000 + strong benefits
Are you an experienced IT professional looking for a fresh challenge, more responsibility, or the chance to level up your career in a fast-paced, friendly, and supportive environment?
My client is a leading MSP providing managed services and IT consultancy to organisations across the UK. Our focus is on cloud-first technologies, digital transformation, and delivering outstanding service – and we’re now looking for a 2nd Line Engineer to join our growing team.
If you thrive in a role that balances autonomy, collaboration, and variety — and you want to work somewhere that values your voice and rewards your effort — keep reading.
The Role
This isn’t just another support role. As a 2nd Line Engineer, you'll be working directly with a diverse mix of clients across sectors — supporting modern, cloud-first environments and playing a key part in keeping systems running smoothly.
You’ll handle escalated technical issues, deliver great service remotely and on-site, and get hands-on with a broad range of technologies — with opportunities to contribute to project work and continue building your skillset.
We value curiosity, a strong work ethic, and a people-first attitude. If that sounds like you, you'll fit right in.
What You’ll Be Doing
Providing 2nd Line support to users across multiple client environments
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Troubleshooting and resolving technical issues across Windows, O365, cloud platforms, and networking
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Supporting and liaising with 1st Line and 3rd Line teams to ensure excellent end-to-end service
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Taking ownership of incidents and maintaining clear communication with clients throughout
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Contributing to project delivery and implementation where needed
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Creating and maintaining documentation and sharing knowledge with colleagues
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Occasionally visiting customer sites across the UK
Experience Required
Essential experience:
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Solid background in a similar 2nd Line or strong 1st Line support role
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Windows 10/11, Office 365, Exchange Online
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Azure AD, Intune, Autopilot
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Windows Server (2016+)
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Networking fundamentals – LAN/WAN, Firewalls, Wireless
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Virtualisation (VMware or Hyper-V)
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Knowledge of Information Security best practices
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A customer-first mindset with excellent communication skills
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UK driving licence and access to your own vehicle
Nice to have (or willingness to learn):
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Experience in a managed services environment
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Microsoft Azure and AWS
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Cloud-managed AV, networking, and telephony
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Cyber Essentials knowledge
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Project or migration experience
What’s In It for You?
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£30,000–£38,000 depending on experience
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Hybrid working model
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23 days annual leave (plus your birthday off + public holidays) — rising with service
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Pension scheme
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Private health insurance
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Life assurance
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Open, inclusive culture where your development is a priority
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Opportunities to work on exciting cloud and cyber projects
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A team that supports, not competes
Recruiter: Callum Thompson
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