Product Support Lead
This role involves leading and transforming the customer support function for a high-growth cybersecurity firm, combining hands-on technical support with strategic team development. You'll resolve complex hardware and IP networking issues, improve support processes using ITIL best practices, and shape a scalable multi-tier support organisation. Close collaboration with engineering and product teams ensures customer feedback drives continuous improvement and product evolution.
Precept Recruit
Derby, United Kingdom
£55,000 – £65,000 pa
Hybrid
Permanent
Clearance Required