Palo Alto Networks
Sr. Technical Support Engineer, Focused Services
- United Kingdom
- Remote
- Senior
- Permanent
Provide dedicated technical support for Prisma Cloud, handling user-reported issues within SLAs via ticketing, phone and remote sessions. Triage and troubleshoot complex application and OS-level problems across Kubernetes, Docker, Linux and public cloud platforms, performing root cause analysis and coordinating fixes with engineering and product teams. Requires UK security clearance eligibility and strong scripting and networking knowledge.
Prisma Cloud · Kubernetes · Docker +7