Sr. Technical Support Engineer, Focused Services
This role involves providing high-level technical support for Prisma Cloud, focusing on triaging and resolving complex post-sales technical issues across cloud-native environments. The engineer will work closely with customers and internal teams to diagnose root causes, deliver solutions, and improve product reliability through detailed analysis and documentation. It requires deep expertise in cloud platforms, containerization, networking, and security technologies, with a strong emphasis on customer communication and cross-functional collaboration.