Customer Value Manager
Mimecast London £44,000 – £66,000 pa
Acts as the trusted technical advisor for a portfolio of mid-market accounts, working in a three-person pod with an Account Manager and Renewals Manager. Owns platform adoption, configuration health and value scoring across email security, HRM and Incydr products, and packages proof-of-value and business reviews for executive audiences. Also leads churn mitigation and identifies expansion signals ahead of renewal.