The Network Systems Administrator provides advanced technical support and maintenance to SPIROL’s IT systems by ensuring high availability, quality and security. As part of the infrastructure team, the Network Systems Administrator performs the network administration, system administration, cybersecurity, and level III support issues. This position works with their team to execute assigned projects, reporting project status, and communicating roadblocks and recovery plans to IT leadership.

RESPONSIBILITIES:

· Maintains networking environment; participates in network installations and projects; defining, documenting, and enforcing network and security standards.

· Maximizes network performance by troubleshooting network problems and outages, monitoring performance; collaborates with the network team on network optimization.

· Maintains network environment to include: SDWAN, switches, firewalls, remote access solutions, and broadband circuits.

· Delivers proactive and early notification of potential and actual issues impacting service delivery. Provide frequent communication to leadership during and post incident to include root cause and corrective action plans.

· Maintains and manages server infrastructure environment, cloud and on premise.

· Generates and maintains compliance reporting to support IT policy and cybersecurity best practices.

· Assists with advanced level maintenance actions including system back-ups, error log reviews, and integrity checks.

· Uses data collected from a variety of management tools (SEIM, network access control) to analyze events that occur within their environments for the purposes of mitigating threats.

· Continually assesses cybersecurity risks and works with IT leadership to resolve all findings.

· Serves as third level of escalation for any unresolved issues or requests. Develops processes and procedures around disaster recovery and disaster recovery testing.

· Takes accountability for assigned ticket requests throughout the life span of the support request and drives all tickets to completion within the established SLA.

· Documents work instructions, develops knowledge base, and reviews or improves support procedures and workflows.

· Promotes continuous improvement by taking the initiative to identify issues and provide appropriate solutions or process improvements.

· Provides global support when needed.

STANDARDS OF PERFORMANCE:

· Provides excellent customer service and communication in all interactions.

· Effectively resolves escalated issues in a timely fashion, responding to all escalated requests within one business day.

· Achieves first-time resolution for requests consistent within defined success rate.

· Successful completion of all tasks as assigned within the required timeframe.

· Leadership skills in communicating and driving project tasks forward, surfacing and reviewing roadblocks with project teams and IT management, and driving roadblocks to resolution.

· Compliance with all company policies, procedures, safety rules and regulations.

· Generation of process improvement ideas, and implementation as appropriate (directly, with other team members, or with manager).

· Make strides in either formal or informal education towards skill areas not possessed currently for this position (i.e. technical books, seminars, videos, certified training classes, etc.)

· Displays a positive team attitude.

Preferred Bachelor’s degree in IT, or equivalent work experience in IT operations.

· Relevant professional certifications such as Microsoft MCSE, Microsoft Azure certifications, CompTIA (A+, Network+, Server+, Security+), Cisco networking or equivalent certifications, CISM, CISSP, and/or commensurate work experience and experience working in controlled IT environments.

· Minimum 5 years’ experience in a Systems Administrator or Network Administrator role.

· Strong ability to install, upgrade and maintain computer/server hardware, network hardware and software.

· Strong working knowledge of Microsoft operating systems.

· Ability to work independently to gather requirements, evaluate solutions, build and communicate a plan to all relevant parties, including cost analysis, and execution of approved plans using internal and external resources.

· Knowledge of cybersecurity best practices.

· Knowledge of GDPR and data protection principles.

· Experience working in a multisite, international environment.

· Knowledge/experience working in manufacturing sector.