Network Support Analyst

Salary & Benefits:£34,452 - £43,065 per annum dependant on experience, annual bonus, attractive pension scheme (Up to 10% company contribution), life assurance cover of 4 times pensionable salary and 25 days annual leave, bank holidays, plus a wellness day and development opportunities in line with the Network Support Analyst progression plan. We also offer a fantastic flexible benefits package, where you can choose from benefits such as health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more!

Location:Bradford, Buttershaw, BD6 2SZ / Hybrid Working (1 office day a week – Bradford)

Work type:Permanent. 37 hours per week, Monday – Friday

We have an exciting opportunity for a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers.Could this be you?

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity. 

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. 

Job Overview: 

We are seeking a skilled and motivated second line support Engineer with a strong background in Cisco, Palo Alto, Juniper, ideally Mist, and F5 Load Balancer technologies. The ideal candidate will possess technical knowledge of network infrastructure, coupled with the ability to resolve complex issues escalated from first-line support. This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs).

Where you fit in:

As our Network Engineer you will

Network Support: Provide first and second-line technical support for network-related issues, including triaging and resolving complex problems. Monitor network performance and security, identifying and addressing potential issues proactively. Assist with the configuration, deployment, and maintenance of network hardware and software. Collaborate with other IT teams to implement network enhancements and upgrades. Cisco, Palo Alto, Juniper, Multi-vendor Wireless Expertise: Offer support for Cisco LAN (including Nexus), SD-WAN and Wireless, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, changes, and troubleshooting. Resolve escalated issues related to these technologies to ensure minimal disruption to business operations. Maintain and update system configurations and related documentation. Incident and Problem Management: Manage and resolve incidents and service requests related to network systems in a timely manner. Conduct root cause analysis for recurring issues and implement solutions to prevent future occurrences. Document all support activities, including incident resolution steps and troubleshooting procedures. Supplier Management: Manage relationships with network and telephony system suppliers to ensure timely and effective support and service delivery. Coordinate with suppliers for issue resolution, product updates, and system enhancements. Evaluate supplier performance and ensure compliance with contractual obligations. SLA Management: Monitor and ensure adherence to service level agreements (SLAs) for network and telephony systems. Track and report on SLA performance metrics, identifying areas for improvement. Work with internal teams and suppliers to address any SLA breaches and implement corrective actions. Customer Service: Communicate effectively with internal stakeholders, providing clear and concise updates on incident status and resolution. Maintain a customer-centric approach to ensure high levels of satisfaction and adherence to SLAs. Continuous Improvement: Stay updated with the latest industry trends and advancements in network technologies. Participate in ongoing training and professional development opportunities. Contribute to the development and enhancement of support processes and procedures.

 
What skills & qualifications you will need:

Minimum of 3-5 years of experience in a network support role. Proven experience with Cisco, Palo Alto, Juniper, and F5 Load Balancer systems, including installation, configuration, and troubleshooting. Strong understanding of network protocols, switching, and routing. Experience with network monitoring tools and techniques. Excellent problem-solving skills and the ability to work under pressure. Strong communication skills, both written and verbal. Ability to work independently and as part of a team.

Preferred Qualifications:

Relevant certifications such as CCNA, CCNP, Palo Alto Networks Certified Network Security Engineer (PCNSE), Juniper Networks Certified Specialist, or F5 Certified Administrator. Experience with other network technologies and vendors. Familiarity with ITIL framework and service management best practices.

You will also benefit from having:

Juniper Mist or other cloud platform F5 Load balancers Avaya Telephony Cisco ISE Miscrosoft Azure Fortinet firewalls

Although our assets are operational 24 hours a day, 365 days a year the company is committed to support flexible work patterns and job share options, where possible, to give you more control over your time and responsibilities. Whether you have child-care responsibilities or are looking for the ideal work-life balance our flexible options can offer work patterns that suit your needs.

If you’re an experienced Network or IT Infrastructure professional and want to help us deliver exceptional service for our customers whilst protecting the environment, then apply today to find out what a career with Yorkshire Water can offer for you.

We are proud to serve the Yorkshire region and are committed to creating a diverse and inclusive environment that is reflective of the communities we serve. We strongly encourage candidates of all different backgrounds to apply. 

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible. 

Please, No agencies.