Job overview

Responsible for the Trust’s Security Governance and support function (planning, designing, configuration and deployment management, maintenance, 2nd line support), technologies, and processes for those used in 1st and 2nd line support to ensure availability and consistency of use for the end user. Providing input to strategic direction of Network & Security technology and leadership to a team of specialist Security Analysts.

Responsible for implementing and maintaining effective technical solutions, in line with ITIL standards and internal SLAs, to meet Trust requirements. This includes the implementation of network and security related technologies and ensuring.

Responsible for technical verification of the Network Managed service a network related area of the Cloud, on-site datacentres.

Act as CISCO Network SME for the team and projects.

In addition, the job-holder will support the Barts Health security and cloud strategies, ensuring a consistent and value driven technology solutions.

Main duties of the job

·Work with the network managed service (NMS) to ensure continued operation including; technical review of designs, changes and service management of the NMS.

·Proactively monitor and review the network managed service and assure NMS supplier security quality (in line with Security Management best practice, contractual agreements, and industry standards).

·Analyse, investigate and troubleshoot to complex IT requests, problems and issues. Lead on problem management, identifying root causes to problems and recommending permanent fixes and workarounds, and make judgements on multi-stranded or complex ICT problems which may have no precedent or where there are conflicting opinions.

·Develop and apply specialist knowledge in ICT Networking and Security technologies including management systems, and act as the in-house expert with regard to implementing technical and high-performance solutions, making the environment safe, providing high resilience, best management practice and operational delivery.

·Coach and mentor team members, and promote a growing, transformative ICT culture.

·Support, as required, the diagnosis, identification and resolution of faults relating to the network infrastructure ensuring that the appropriate remediation and escalation plans are developed and implemented.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.

We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.

Detailed job description and main responsibilities

·Work with the network managed service (NMS) to ensure continued operation including; technical review of designs, changes and service management of the NMS.

·Proactively monitor and review the network managed service and assure NMS supplier security quality (in line with Security Management best practice, contractual agreements, and industry standards).

·Analyse, investigate and troubleshoot to complex IT requests, problems and issues. Lead on problem management, identifying root causes to problems and recommending permanent fixes and workarounds, and make judgements on multi-stranded or complex ICT problems which may have no precedent or where there are conflicting opinions.

·Develop and apply specialist knowledge in ICT Networking and Security technologies including management systems, and act as the in-house expert with regard to implementing technical and high-performance solutions, making the environment safe, providing high resilience, best management practice and operational delivery.

·Coach and mentor team members, and promote a growing, transformative ICT culture.

·Support, as required, the diagnosis, identification and resolution of faults relating to the network infrastructure ensuring that the appropriate remediation and escalation plans are developed and implemented.

·Responsible for ensuring systems remain secure, in line with best practice, and that security solutions will be effective against modern threats. Oversee / undertake security briefings and regular security sweeps and audits.

·Develop appropriate reporting to track KPIs in the Network and Security environment, and ensure the team meet or exceed SLAs and defined customer expectations.

·Responsible for coordinating the allocation of resources to tasks and projects and, to be responsible for managing related deliverables.

·Lead on projects which introduce new technologies or security solutions into the Trust, and plan projects so as to cause minimal disruption across clinical and non-clinical areas. This includes product evaluation, product proof of concept testing and scoping requirements for NMS or suppliers to deliver.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

Experience

Essential criteria

Significant experience working in a large organisation providing services (over 5,000 users) with proven network and security systems experience Significant experience of managing complex technical development projects involving integration of multiple systems Experience in working with a network managed service

Desirable criteria

Demonstrable budgetary management experience

Skills

Essential criteria

Able to monitor and liaise with different IT teams to ensure they have completed cyber security related activities and hold them to account. Ability to think strategically, plan and implement change effectively Excellent planning (short and longer term) and organisational skills. Plan and organise broad range of complex activities, adjusts plans or strategies as necessary

Desirable criteria

Demonstrable management skills

Knowledge

Essential criteria

Significant technical knowledge of CISCO SDA Networks, Configuration and Support Extensive understanding of Network technologies and their dependencies

Desirable criteria

Extensive Knowledge of Azure

Qualifications

Essential criteria

Educated to masters level or equivalent Professional IT networking qualifications (e.g. CompTIA Network+, CCNA, CCNP) or equivalent experience

Other

Essential criteria

Excellent verbal and written communication and presentation skills suitable for a range of audiences, including chairing of meetings.