POST TITLE: IT Technical Sales Specialist
REPORTS TO: Head of Infrastructure and Software Sales
LOCATION: Main Office

ROLE PURPOSE:

As an IT Technical Sales Specialist, you will understand clients’ technology needs and design tailored solutions. You’ll collaborate with clients and technical partners to ensure successful IT deployments, requiring a strong knowledge of technology, excellent communication skills, and a commitment to service. You’ll also source hardware, securing the best prices and lead times.

KEY RESPONSIBILITIES:

• Product Knowledge: Stay up to date with technology trends, products, and services.
  
  
• Client Engagement: Understand clients' needs alongside the Head of Sales and build strong relationships. Conduct technical demonstrations.
  
  
• Technical Expertise: Recommend IT infrastructure, networks, cloud, and cybersecurity solutions.
  
  
• Technical Support: Provide post-implementation support and troubleshoot issues.
  
  
• Solution Design: Collaborate on custom technology solutions and produce Bills of Materials (BoM).
  
  
• Training: Guide clients on using solutions and complete vendor training during downtime.
  
  
• Quality Assurance: Ensure solutions meet client expectations through quality checks.
  
  
• Continuous Improvement: Seek opportunities for personal, team, and solution improvement.
  
  PERSON SPECIFICATION:
  
  
• Qualified in a relevant field (e.g., Computer Science, IT) or equivalent experience.
  
  
• Proficient in partner products (hardware, software, cloud, networks).
  
  
• Sales experience or a strong understanding of sales principles.
  
  
• Committed to client satisfaction and service excellence.
  
  
• Project management experience and vendor certifications are a plus.
  
  COMPETENCIES:
  
  
• Customer Service: Excellent communication and relationship-building skills.
  
  
• Problem-Solving: Creative and adaptable in finding solutions.
  
  
• Organisation: Able to manage multiple tasks, work under pressure, and meet deadlines.
  
  
• Continuous Learning: Proactively seek to improve skills and knowledge