The Role

As an IT Service Delivery Engineer (Level 2), you will provide IT Service Delivery support across HPG with a strong focus on end user device management. This includes full life cycle support of end user computing devices across HPG and on site-support of IT equipment as required. You will be responsible for completing service support/delivery tasks which fall outside of our suppliers responsibility or which require specific on-site assistance. Additionally, in conjunction with the Lead IT Service Delivery Engineer and Manager, you will support, refine and improve the processes and procedures in place with our suppliers to ensure continual service improvement.

Skills and experience required:

• ITIL V5 foundation qualification (desirable)
  
  
• Significant experience in an IT support role
  
  
• Good understanding of IT systems
  
  
• Excellent verbal and written communication skills
  
  
• Excellent customer service / stakeholder management skills
  
  
• Highly organised and process focussed
  
  
• A team player committed to achieving shared team goals
  
  
• Full UK Driving Licence
  
  What we can offer you
  
  We offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.
  
  About us
  
  As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.
  
  Housing Plus Group values the diversity of its communities and aims to have a workforce that is representative of this. We create inclusive environments for our people and customers where we can be our true authentic selves. We welcome applications from all sections of our community.
  
  Join our team at Housing Plus Group, where we value your time as much as your talent. We offer flexible working options such as hybrid working and adaptable schedules, to enable you to develop your career while maintaining a great work-life balance. You can find out more about Housing Plus Group and why we are a great place to work in the About Us guide attached.
  
  The boards of Housing Plus Group and The Wrekin Housing Group have decided to take the next steps towards a formal merger. The formal merger is expected to take place in January 2025 when all the legal and regulatory requirements have been completed, at which time The Wrekin Housing Group will become part of the new Housing Plus Group. Find out more on our merger update page.
  
  How to apply
  
  Please apply online with your CV and a cover letter. If you need any support in submitting your application, please email careers
  
  Closing date: Monday 16th December 2024 - Interviews may take place throughout the advert
  
  
• We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
  
  
• We may close this vacancy early if we receive a high volume of applications.
  
  
• If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion