Role : IT Operations Lead 
Location : Central London
Duration : Full time & permanent - Hybrid
Salary : up to £ 60,000 pa

Our client has an exciting opportunity for a IT Operations Lead, this role will be London based but will be supporting a global workforce. This position is full time and permanent but will be hybrid ( 2/3 days in the office per week ) , this role will involve lots of Stakeholder networking and will be supporting global teams. This role will involve a large amount of Stakeholder networking, in person, virtually and client facing so the ideal candidate may enjoy working in this type of setting. 

Duties may include ( but not limited to ) :

• Strong organization, prioritisation and time management skills to help balance the broad scope of this role
• Experience managing the provision of IT support across the whole spectrum of IT, ideally within a start up / SME, problem solving autonomously while keeping key stakeholders informed
• Experience supporting Salesforce, Windows 10 and Microsoft Office, server administration, network administration, cyber security and risk as well as being comfortable learning new systems and software as needed
• Experience of vendor management – raising service requests and seeing through to resolution
• Knowledge of IT Asset Lifecycle / Management
• Experience managing and delivering IT projects to meet business requirements
• Understanding of the ITIL lifecycle
• Experience of IT policy design and adherence, maintaining parent company and external minimum standards
• Effective communication skills with the ability to translate technical requirements into layperson language and a talent for building effective working relationships with clients, peers and external providers.
• 1st & 2nd Line support
• New starter IT set up
• working closely with our parent company who provide our network, servers and software centrally
• Supporting UK and Global workforce
• Project support & management - IT Change and upgrade projects, new system implementation
• Cybersecurity, risk & assurance
• Support throughout the employee lifecycle - mobile & IT
• Managing all client risk assessment requests, responding appropriately and collating information from other internal subject matter experts
• Owning and updating the internal Risk Process Manual, summarising it for clients and proactively providing recommendations to improve it
• Scheduling and carrying out monitoring checks to comply with client requirements

The clients core technology includes: Active Directory, M365 and EAC/Exchange Online, Windows 10, Windows Server 2016, Microsoft Office, OneDrive, Teams, Zoom, MDM and iOS, ServiceNow, SharePoint Online, Salesforce, networking using DHCP/DNS, cabling, patching ports and switches, KeepItSafe Cloud backup & restore, BIOS/PXE/USB boot laptop imaging, Command Prompt, Batch file scripting, TeamViewer Remote Support, RDP. Other key technology includes: Slack, AirWatch / VMWare Workspace ONE, Mimecast email archiving, Lenovo laptops, Dell servers, vulnerability scanning, Dell VRTX, iDRAC, Cisco VC / Rooms, PowerShell, SQL Server, VPN, Access Control management