To apply dircet for this role please visit Civil Service Jobs

HMRC is the UK’s tax, payments and customs authority and we have a vital purpose: we collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.

Covert Operations, Digital Exploitation (CODE) sits within HMRC’s wider Fraud Investigation Service (FIS) responsible for the department’s civil and criminal investigation work. FIS ensures that HMRC has an effective approach to taking on the most serious tax evasion and fraud.

Working across Law Enforcement and government, CODE provides investigative tools and covert techniques to front-line investigations and works with key partners to develop and provide access to new technology and systems to enable investigators to respond to serious and complex tax evasion and crime.

The team are responsible for delivering and maintaining a specialist sensitive bespoke IT infrastructure and national network of services to HMRC investigators with a footprint in 24 geographical sites, providing the secure use of data to enable HMRC to deliver world class investigation services.

It is responsible for delivering a broad portfolio of change initiatives, both to sustain and transform FIS’s legacy sensitive technologies and to deliver innovative new solutions, designed around our customers’ needs. CODE works in a holistic way to combine digital and technology change, project deliver, business process, product management and cultural change to maximise impact and ensure sustainability.

Job description

We are looking for an enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities.

This is an IT Technical role and you will already have an Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments).

You will be working in a team of infrastructure specialists and engineers, responsible for building, administering, supporting and maintaining solutions as directed and according to departmental policy.

Person specification

For this role you must be:

• A UK national
• Hold SC clearance or be willing to be SC cleared to take up duty and be prepared to attain DV clearance.

Technical

Aspects of the role include (but not limited to):

• Overseeing the preparations, integration delivery and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, and Key Performance Indicators (KPIs) throughout the product life cycle.
• Assisting in the provision of outstanding services and consistent levels of capability.
• Working with technical architects and engineers to translate architectural designs into products and services.
• Working with and support third parties in providing infrastructure services.
• Providing input into overall management - workforce, budget, technology roadmaps, projects and tasks.
• Provide direct support in the active management of strategic capacity planning,
• Provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement.
• Responding to incidents and problems within agreed SLA’s
• Be thoroughly familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area.

Leadership

• Lead and direct infrastructure specialist teams in building, managing, supporting and maintaining solutions.
• Develop and coach less experienced team members, sharing technical knowledge and best practice as well as line managing a small team.

Additional responsibilities - may include conducting technical workshops to assess business requirements to support upgrades or changes to existing services and provide management with recommendations and options on how to proceed.

Travel and On Call - Regular travel within the UK for meetings and infrastructure work will be required with occasional overnight stays. You will be required to work out of hours on an on-call rota, weekdays and weekends. Candidates must live within reasonable daily travel, which is usually an hour each way, of an HMRC Regional Centre.

Essential Criteria

• Strong background in Service Management and Operations (particularly Request Fulfilment, Incident/Problem/Change Management) with experience of Service Transition.
• Experience of implementing, managing, and supporting on premises virtual infrastructure especially vSphere, ESXI.
• Experience of implementing, managing, and supporting enterprise class server and storage infrastructure.
• Experience of implementing, managing, and supporting the delivery of virtual desktops
• experience of implementing backup solutions for virtual environments with products such as DataProtector or VEEAM.
• Knowledge of best practices and design for virtualization, storage, and server configurations, identifying inefficiencies and providing recommendations for new service delivery.
• Experience of taking full accountability of problems, and proactively resolving technical issues to meet business requirements.
• Experience of ITIL based IT support and technical project delivery.
• Experience in commercial and Government grade Cryptography devices.
• A good understanding of the Government Security Classification system.
• Experience of line management and coaching junior colleagues
• UK national and Hold Security Check (SC) vetting or be willing to apply for it. Following a successful SC application and probation period you will be required to initiate DV vetting. – see vetting details below

Desirable Criteria

•Full UK Driving licence
•ITIL 3 or V4 foundation
•CompTIA Security+
•Experience of working towards cyber security standards