Job summary

We have an exciting opportunity for an enthusiastic Deputy Patient Services Manager to join our friendly, innovative and dynamic team.

This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment. Pay is £ per hour.

Pathfields managers and leaders will shortly begin a review of our organisational structure. The Deputy Patient Services Manager will have the opportunity to influence how we shape our organisation going forward. If you are an individual who thrives during a period of change and would like to drive improvement with Pathfields, we welcome your application

Main duties of the job

ROLE PURPOSE

The role is responsible for in conjunction with the Patient Service Manager the delivery of patient services looking at innovative ways to increase access for patients. Leading teams effectively and embedding robust processes that are compliant to NHS contracting. Support the wider management team in leading in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations

Drives efficiency and streamlines processes Builds staff skills and capabilities Effectively manage and guide patient service teams to enhance patient access to services This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following areas of responsibility are an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.

About us

We are an ambitious and diverse GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients. We can guarantee a day working in Pathfields will not be dull and will bring fulfilment and the sense you really are making a difference as part of a diverse team we are most proud of!

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

Job description

Job responsibilities

KEY RESPONSIBILITIES

Effective management of all the Patient Service teams Ensure effective processes are in place for significant events and data breaches with a mechanism to disseminate audited results for learning and development of the Primary Care Network Ensure up to date processes for referral pathways are current and all relevant staff are familiar To be a focal point of contact for the Data Protection Officer (DPO) along with supporting the Primary Care Networks compliance to General Data Protection Regulation (GDPR) and Information governance Support the management of data and document flow, ensuring accuracy and relevant history is added to the electronic record Embedding of patient pre-triage processes and signposting of external services for patients which align in patient triage and via patient navigators Effective management of the Patient Participation Group Responsible for the process of monitoring and recording systems which identifies themes is in line with the K041b return Responsible for the K041b and Data Security Protection (DSP) toolkit annual submission Ensuring all staff in the Patient Service team have the appropriate level of training to enable them to conduct their individual roles and responsibilities effectively Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture Direct line management of the Patient Service Team leaders To remain up to date with all national and local guidance Deputise for the Patient Service Manager in periods of leave or absence Non-clinical administration safeguarding leadMonitor training in the Patient Service teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Monitor training in the Patient Service teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively Completing staff appraisals as required ensuring the patient services team have appropriate set objectives that align to the PCNs strategy goals To remain up to date with PCN Goals Guiding staff and developing effective monitoring and audits systems using clinical system and other software available To identify and be proactive in identifying training needs Provide Management support to any designated working sites across the Primary Care Network Close collaboration with the other Patient Service Manager Ensure all staff implement the practice wide approach

KEY RESULT AREAS

Enhancing access to patients The Patient Service teams compliant with the requirements of the NHS servicing contract, specifically around access Leading with integrity building a trusted and healthy work environment Thriving and well supported teams leading to enhanced performance The morale of staff working in the patient service team is high Culture of high performance across all patient service teams

Person Specification

Skills

Essential

* Exceptional communication skills, both written and verbal * Must be a team player and able to work collaboratively with and through others * Understanding of organisational and network wide issues and challenges * Ability to work on own initiative and organise workload, allocating work as necessary * Adaptability, flexibility, and ability to cope with uncertainty and change * Excellent organisational, management and planning skills, IT skills and communication skills * Ability to embed a healthy culture * Ability to follow policy and procedure * Ability to apply analytical reasoning

Desirable

* Experience and knowledge of Systm1

Qualifications

Essential

* Good standard of education with excellent literacy and numeracy skills * Educated to A-level/equivalent or higher or, * Relevant skills and experience aligned to the role person specification.

Desirable

Leadership qualification

Specific Requirements

Essential

* This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel * Flexibility to work outside of core office hours * Disclosure Barring Service (DBS) check * Always maintains confidentiality * Solution purposeful focused approach

Experience

Essential

* Experience of project management, including planning, implementation, and monitoring * Experience and knowledge of change management or quality improvement principles, methodologies and tools * Evidence of experience in working to tight deadlines * Evidence of problem solving and improving processes * Experience of leading teams

Desirable

* A good understanding of the health and social care environment and roles and responsibilities within it