Debt Recovery Team Leader

Reports to - Deputy Head of Costs and Debt Recovery

Role Purpose

To assist the Head of Department in the day-to-day management of the Debt Recovery Team, with the aim of ensuring maximum Client conversion and debt recovery.

Key Responsibilities

• Leading a team of Debt Recovery Paralegals.
  
  
• Ensuring that the team achieve their monthly and annual targets, for both Client conversion and debt recovery.
  
  
• Ensuring that individual team members’ training and development needs are identified and addressed.
  
  
• Regular one to ones with team members.
  
  
• Liaising with Clients in relation to their claims for compensation.
  
  
• Client conversion.
  
  
• Carrying out residency and other searches.
  
  
• Assessing Debtors’ ability to pay.
  
  
• Negotiating with Debtors.
  
  
• Commencement of the Pre-Action Protocols.
  
  
• Issuing Part 7 and Part 8 Proceedings.
  
  
• Drafting Court documents, to include applications for Attachment of Earnings Orders and Charging Orders.
  
  
• Drafting Witness Statements.
  
  
• Preparing cases for Trial.
  
  
• Liaising with in house Legal Teams and other Businesses
  
  
• Instructing and liaising with external agencies.
  
  
• Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
  
  
• Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.
  
  Personal Specification
  
  
• Experience in leading a team.
  
  
• Experience in handling Clients, and the claims process.
  
  
• Litigation experience in debt recovery.
  
  
• Experience in claims arising as a result of breach of contract.
  
  
• Knowledge of the Pre-Action Protocols and Civil Procedure Rules.
  
  
• Ability to effectively communicate and have good interpersonal skills.
  
  
• Ability to motivate, coach and support others.
  
  
• Experience of working towards deadlines and performance objectives.
  
  
• Ability to assist with communicating vision, strategy, and commercial awareness.
  
  
• Ability to assist with implementing change with a flexible approach.
  
  
• Ability to solve problems by way of critical analysis and effective decision making