Wolters Kluwer’s Corporate Performance & Environmental Social & Governance (CP&ESG)organizationis seeking aBusiness Continuity & Incident Management (BC/IM)to join our divisional staff. This is an exciting opportunity to #BeTheDifference and work with a highly innovative team to strengthen resilience capabilities across our divisional business, closely partnering with Corporate Risk Management and the Global BC/IM community.
Location:Europe.
Office, flex or remote options to be determined based upon circumstances presented.
The Business Continuity and Incident Manager (BC&IM) will provide Business Continuity (BC) and Incident Management (IM) strategic and operational support and thought leadership for our CP&ESG divisional and business unit executives. The position will be responsible for establishing a Business Continuity governance structure, developing, implementing and overseeing all aspects of business continuity functions across the Division with the focus on operational readiness and incident management that is consistent with the corporate BCM framework and policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Continuity Management:
Oversee the business continuity (BC) activities throughout CP&ESG, representing the division in BC matters and coordinating with global BC leaders; Key contact for Global Head of BCM and Incident Management (Corporate Risk Management)
Help ensure global/divisional/BU/local plans and policies are validated, implemented, applied consistently, and maintained across the organization
Provide necessary support to business units and collaborate with senior leadership in performing their Business Impact Analysis (BIAs), create Business Continuity Plans (BCPs) across the CP&ESG Division, in turn protecting revenues.
On request, provide any necessary support to business units in performing SOC audits, internal audits, customer audits and customer due diligence on BC matters, driving better customer experience
Drive quality improvements based on risks assessments and deliver efficiencies gains through further harmonization and standardization of BC Practice across the division
Gain/maintain knowledge of all relevant policies, processes, and technologies affecting CP&ESG business unit operations
Perform ongoing review/updates of existing BCP policies, manage/validate/update relevant documentation
Oversee partner and vendor audit readiness with respect to divisional BC/IM
Support and coordinate training and development of the BC coordinators and SMEs (dotted lines) in each business unit and oversee the divisional BC communities
Coordinate with IT Disaster Recovery to mitigate gaps uncovered from Business Impact Analysis
Communicate and train others on a coordinated and consistent continuity policy and standards
Respond to specific customer, regulatory, insurers’ demands, questionnaires related to Operational and continuity areas
Manage process and continuity vulnerability activities by identifying, evaluating, conducting, scheduling, and leading continuity analysis functions; scheduling and managing tests performed by others
Produce metrics reporting the state of continuity programs
Provides operational Business Continuity input and requirements to Wolters Kluwer’s Global Business Services IT DR team, to meet client operational recovery requirements
Ensure activities meet with and integrate with organizational requirements for quality management, health and safety, legal stipulations, environmental policies and general duty of care.
Incident Management:
Key contact for Corporate, other Regional/Divisional and CP&ESG sub-IMT’s.
Bridged to the Corporate Incident Management Plan and other involved IMT’s, effectively and efficiently Lead Divisional IM program governance, preparedness, awareness, and response operations, logistics (including keeping CIMT Ops up to date with current CP&ESG IMT roster detail), lessons learned, training, documentation, stakeholder communications and reporting.
JOB QUALIFICATIONS
Education:
Bachelor’s degree or higher in Business, Finance, Accounting, computer science or related field or equivalent experience
Military or Civilian Incident Command System or Crisis Management Training and Certifications, a plus
Certified Business Continuity Professional, Disaster Recovery Institute International or equivalent certification, preferred
Experience:
Experienced in business control, Finance, risk management and/or business continuity/disaster recovery and Incident/Crisis Management; preferably with an IT or consulting background
Experience working within or for a global, publicly traded company, a plus
Working in a medium to large company overseeing business control/risk management activities
Experience applying Enterprise Risk Management standards, Risk Assessment Frameworks, Tools (Ex. Fusion Risk Management), a plus.
Other Knowledge, Skills, Abilities or Certifications:
Cross-functional/ cross-country / cross-geography project management experience and driving results working with operating teams, not under your direct control would be an advantage
Experience in building and leveraging an international network and working effectively cross functionally
Familiarity with data privacy matters in a global organization with a European footprint, a plus
Excellent written and verbal communication and influencing skills (in English)
European languages, a plus
Tech savvy: Proficient with Microsoft Office Suite applications, other Risk Managing tools, a plus
MBCI – Member Business Continuity Institute, Business Continuity Institute, a plus.
Travel:
This work will require occasional regional (EU) travel and likely an annual trip to USA or possibly India to meet with divisional, business unit leaders, colleagues, customers, vendors and/or members of the BC&IM community or as otherwise assigned.
Expected +/- 10%- 20% of total work time
