3rd Line Engineer

We have an exceptional opportunity for a driven, tech savvy 3rd Line Engineer to join an award-winning business that provides fully managed IT, support, and cloud solutions across the North East of England. Their comprehensive IT solutions have been meticulously crafted through collaboration with diverse industries, ensuring the delivery of fast, effective, and reliable services whenever required.

We are eager to speak with applicants with proven technical skills, looking for an opportunity to bring fresh new ideas and has a desire to progress in their career, taking on more responsibilities and becoming a future industry leader.

Main Responsibilities for the successful 3rd Line Engineer:

• Provide technical lead services on project work such as Microsoft 365 migration, server installation, hardware/network refreshes
  
  
• Consult with clients and team members to design solutions.
  
  
• Work with our clients to arrange site visits, downtime windows and maintenance schedules.
  
  
• Implementation of solutions for clients on both small works and projects including configure and installation of equipment.
  
  
• Ensure day to day service delivery is in line with our working policies, operating procedures and ISO standards.
  
  
• Taking ownership of escalated issues from other Support colleagues, following through to completion.
  
  
• Communicate and provide information by relevant methods internally and externally to assist and enable organizational operations and effective service.
  
  
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.
  
  
• Follow & Adhere to the requirements of Information Security Management System Policies & Procedures.
  
  Main requirements for the successful 3rd Line Engineer:
  
  
• Experience gained working in a 2nd or 3rd Line IT Support role, either in an IT department as part of a wider organisation or as part of an MSP (external managed service provider)
  
  
• Understanding of and hands on experience with networking technologies and their associated concepts such as VLANs/LAN/WAN/WiFi/DHCP/DNS.
  
  
• Exposure & understanding of the use & benefit of RMM solutions in the automation of machine maintenance and remote fixes.
  
  
• Experience gained working with Microsoft Windows and Server Support, including Microsoft 365 and Azure.
  
  
• Creative with a positive outlook to new challenges and change
  
  
• Excellent communication and interpersonal skills, with a friendly approach
  
  
• Full UK driving licence
  
  What we offer to the successful 3rd Line Engineer:
  
  
• Negotiable Salary £30,000-£40,000 per annum.
  
  
• Monday to Friday ( office-based role)
  
  
• Unrivalled career development prospects and opportunity to progress.
  
  
• Technology purchase scheme
  
  
• 29 days annual leave including bank holidays/ Pension
  
  
• Health and wellbeing benefits scheme
  
  
• Dedicated monthly training day (In house, formal courses, or self-study)
  
  
• Quarterly Bonus Scheme
  
  
• Access to a company pool vehicle
  
  If you are an IT Engineer with a desire to progress and be part of fantastic team, then this role is for you! Please do not hesitate to contact us for more information.
  
  Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy