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Tenancy and Estate Management Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD
Nottinghamshire
1 day ago
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Job Description
3 month Contract With A Local Authority



Purpose of the Role

To manage a patch of tenancies and estates (housing dwellings, garages, shops) for the Council, ensuring effective tenancy and estate management (excluding income collection and anti-social behaviour enforcement) through new tenant visits, tenancy changes, abandoned properties, estate walks, tenant advice, enforcement using tenancy agreement and legal powers.



Key Responsibilities

  • Conduct new tenant visits, introductory inspections and sign-ups.

  • Process mutual exchanges, successions, tenancy change requests, abandoned properties.

  • Organise and attend estate walks, maintain visible presence on estates.

  • Provide advice to tenants regarding rights, responsibilities and tenancy conditions.

  • Identify and investigate tenancy breaches and estate issues (untidy gardens, abandoned vehicles/properties, etc).

  • Use tenancy agreement and legal powers to take enforcement action where appropriate.

  • Work collaboratively with other colleagues, agencies and departments (repairs, compliance, neighbourhood services) to improve estate environment and tenancy sustainment.

  • Maintain accurate records, casework files, and manage a caseload effectively within performance targets.

  • Promote tenant and community engagement, support resident involvement in estate management.

  • Comply with all relevant policies, legislation (Housing Act(s), tenancy law) and Council’s procedures.

  • Undertake any other duties commensurate with the grade.


Requirements

  • Good working knowledge of housing tenancy and estate management practices (tenancy law, enforcement powers, mutual exchanges, successions).

  • Experience of carrying out inspections, visits and estate/tenancy casework.

  • Experience of working with tenants/residents and partner agencies.

  • Awareness of estate management issues: garages, shops, voids, abandoned properties, environmental issues on estates.

  • Excellent interpersonal skills, ability to communicate with a wide range of people (tenants, colleagues, agencies).

  • Ability to plan, prioritise and manage a varied workload in a fast-paced environment.

  • Able to investigate issues, make decisions, and carry out or recommend enforcement action.

  • Competent in Microsoft Office (Word, Excel, Outlook), housing or tenancy management IT systems.

  • Strong organisational, record-keeping and report writing skills.

  • Ability to work independently and as part of a team, with flexibility and pro-activity.

  • Ideally a qualification in Housing (e.g., CIH Level 3/4) or equivalent experience.

  • Commitment to the Council’s values (customer focus, working together, pride in Charnwood) and to equality, diversity and safeguarding.

  • Full UK Driving License with access to vehicle

  • Basic DBS is Required



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