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Service Desk Analyst with Cloud Training

IntaPeople
Cardiff
2 days ago
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Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)

£30k–£33k + Bonus + 25 Days Holiday + Training Plan



Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!



Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.



What you’ll do:





  • Be the first port of call for customer IT issues (hardware, software, Microsoft 365).




  • Help manage user accounts in Microsoft 365 & Azure Entra.




  • Support with basic Azure queries – you’ll learn the rest on the job.




  • Get involved in daily checks, ticketing, troubleshooting, and more.





What we’re looking for:





  • 1st Line support experience (or similar IT role).




  • You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study




  • Good communication and problem-solving skills.





What you’ll get:





  • Fast-track Cloud career progression – with a personal training plan.




  • Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)




  • £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.





This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).



If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks! 

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