Senior Healthcare Support Worker - Emergency Department

Job overview

The Senior Healthcare Support Worker will assist the Registered Nurse in the delivery of safe, high quality clinical care to patients at all times.

The post holder will work under direct and indirect supervision of the Registered Nurse and will be provided with appropriate training for the clinical setting in which they are working. 

Where additional skills training is identified as required in the job description, the post holder will not undertake those duties until training has been completed (except as part of the supervised learning experience).

Once trained and deemed competent, the post holder will undertake clinical tasks and duties which are within the scope of this job description.

The post holder will work collaboratively within the clinical area to meet the needs of patients and their families, following Group policies and procedures.

This role requires commitment to a work-based learning and development programme to undertake a Level 2 or 3 HCSW Apprenticeship, including the Care Certificate.

Main duties of the job

Assess patient condition through observations/test results and instigate emergency procedures as appropriate. 

Assist patients to undertake normal activities of daily living where necessary and supports them with fundamental care such as eating and drinking and toileting. 
Practice safe moving and handling procedures when assisting patients with mobility, using appropriate equipment e.g. glide sheets, which will require physical skills obtained through practice. Proficient and competent using necessary equipment to undertake tasks e.g. using hoists etc. and point of care testing.
Escort patients to other hospital departments in accordance with Trust/Group procedures, ensuring their privacy and dignity is maintained at all times.
Provide patient-centered, compassionate and professional care at all times to patients, assisting with their personal care needs, including hygiene and sanitary requirements, maintaining their privacy, dignity and confidentiality with sensitivity, recognizing and acting upon the patient’s cultural beliefs or values as appropriate.
Clean clinical equipment before and after use.
Record personally generated patient information onto patient records e.g. observations, tests, fluid balance (intake and output) and nutrition, height, weight and age. 

Working for our organisation

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Detailed job description and main responsibilities

For more detailed information, please read the job description linked below.

As a Trust we are keen to offer and encourage flexible working opportunities to address health and wellbeing and work-life balance for our employees, this will have a positive impact on the care we provide.

Flexible working is part of a wider commitment to improve the quality and experience of working life and we recognise that it is a key contributor for the recruitment and retention of our employees.

We therefore support and encourage open conversations around a specific working pattern to suit your work-life balance or a multi-role career, if it works for you and works for the role, we'll do our best to make it happen.

Local flexible working arrangements are developed in partnership between the line manager and employee in order to ensure equality of access to flexible working, as far as practicable, regardless of role, shift pattern, team or pay, based on: patient/service user and staff experience, service delivery and work-life balance of colleagues.

We are committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

We strongly value the different perspectives and ideas a diverse workforce brings to deliver better outcomes for our patients. We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

In line with the General Data Protection Regulation (GDPR), the Recruitment & Workforce team will use and hold your personal data for the intended purpose and in line with the Recruitment & Workforce Privacy Statement.

 “We are committed to safeguarding the welfare of children/vulnerable adults and expect the same commitment from all staff and volunteers”.

Please be aware that all new employees starting work with us will be charged for the cost of their DBS check, if it is required for their role.

Person specification

Education/ Qualifications

Essential criteria

Knowledge of care procedures acquired through a base level of theoretical knowledge to level 3

Care Certificate or willingness to work towards attaining it.

Desirable criteria

Good standard of secondary education to GCSE level or equivalent

Knowledge, Training & Experience

Essential criteria

Recent experience working in a healthcare environment

Previous caring experience

Desirable criteria

Competent in a range of clinical competencies relevant to the department

Experience in ED

Employer certification / accreditation badges