Resident Support Coordinator

The Vacancy

Full Time – 37 Hours per week – Permanent

We have a fantastic opportunity for you to join our friendly and welcoming Resident Support team in the role of Resident Support Coordinator.

About the Role

The Resident Support Coordinator is responsible for overseeing the day-to-day running of The CKH Skills Hub; the coordination and delivery of resident support activities and ensuring that residents have access to services that promote wellbeing, inclusion, and community engagement. This role acts as the key link between CKH, residents and external partners, to create opportunities for residents to access wider support and to promote tenancy sustainment and wellbeing.

Key Responsibilities (include but are not limited to):

Management of the CKH Skills Hub Building and maintaining strong relationships with local agencies, charities, and service providers to ensure a range of support initiatives can be offered Management of associated partner Service Level Agreements. Lead on the delivery and further development of current support projects. Administration and reporting, including record keeping and budget monitoring.

What We're Looking For:

We are looking for someone who has relevant experience to undertake this really important role, preferably in social housing. You will have previously managed community spaces or delivered engagement programmes and will have an understanding and experience of working with partnership agencies.

You will need experience of working with vulnerable adults and those with identified support needs.

Experience of managing volunteers is desirable but not essential.

If you have the experience and drive to help us achieve our vision, and a desire to make a difference to our residents lives, we’d love to hear from you!

Please see attached job description for full details of the role. 

We reserve the right to close this advert early if sufficient interest is received. Therefore, if you are interested in the role, we encourage you to apply without delay!

No agencies please.

The Company

A commercial business with a social heart, our vision is to create opportunities that change lives through our drive, expertise, resources and passion. 

Our dynamic approach has made us one of the region’s leading providers of affordable homes for rent and sale. Developing new homes across Cambridgeshire and Peterborough, and the surrounding area, we’re committed to increasing the supply of affordable homes in the communities where they are needed most. Agility and innovation are central to our approach to adapting to change, and we’ll continue to grow our business in today’s fast-paced operating environment. 

There’s more to building communities than building houses. In addition to providing quality homes and delivering excellent landlord services, we also provide care at home and at our two extra care communities in Peterborough as well as around the clock support through our LifeLine personal alarm service. Our community investment programme sees us working with specialist partners to bring a range of employment, wellbeing and family-friendly services to the heart of our communities, with a rapidly expanding digital support offer too. 

You can find out more and the on the CKH website.

Putting People First

CKH actively seeks to continue to build an inclusive environment for its employees and the communities it serves and welcomes applications from people from all backgrounds.

At CKH, everything we do is about the people who live in our homes and access our services. So, we know we need the best people to deliver the outstanding services and support our communities deserve. No matter where your career with us takes you, you’ll be part of a team that makes a difference and creates opportunities that change lives. 

As well as working to create sustainable, prosperous communities, we’re also keen to build a workplace community where you can feel supported by colleagues and enjoy your time at work. With a broad range of backgrounds and experience, our team is united by our shared values: action, commitment, excellence, integrity and teamwork. If that sounds like you, we’d love to hear from you. 

Benefits

We know we need to provide a great working environment to attract the best people. Our offer includes:

A great pension scheme: we will double your contribution up to a maximum of 10% and include Life Cover

Generous holiday entitlement; 25 days plus bank holidays increasing with time

Flexible family friendly and carers policies that allow a range of paid and unpaid leave

CKH Rewards benefits platform including cashback on purchases, instant vouchers and reloadable gift cards

Westfield Health, giving access to a range of benefits such as 24 hour DoctorLine, Employee Assistance Programme, money back for glasses and dental treatment (after probation)

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