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Reservations Agent

NoMad Hotel
Greater London
1 day ago
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THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with London charm. Our values connect us; our behaviours guide us; and our non- negotiables drive
us.

Welcome to NoMad London.

OVERVIEW OF ROLE

To
respond and assist internal and external guests with all enquiries and with
making reservations by email, telephone or through a central reservation
system. Responsible
for ensuring our guests have the very best experience from the point of enquiry
via telephone, email and face-to-face, as well as contributing towards
promoting and selling The NoMad London bedrooms and restaurants. 
Proactively
look for ways to maximise revenue and identify sales opportunities, maximising
covers in each of our restaurants through management of our reservation
systems. 
Anticipate
needs and proactively provide solutions so that our guests’ expectations are
not only met but exceeded.

EXPECTATIONS

The Reservations Agent is expected to:

  • Be professional at all the
    times.
  • A good knowledge of hotel
    systems is nice but not essential , eg Opera, Delphi Salesforce
  • Represent The NoMad
    positively to all internal and external associates.
  • Adhere to
    company policies and procedures at all times, including but not exclusive of;
    H&S policies, P&D policies.
  • Manage own workload
    efficiently.
  • Communicate
    well within the team, other departments across the hotel and management.























MAIN DUTIES & RESPONSIBILITIES

The main
responsibilities of the Reservations Agent are summarised below, the list is
not exhaustive:

  • Processes reservations by
    mail, telephone or central reservation systems.
  • Processes
    reservations from the sales office, other hotel departments, and travel agents.
  • Knows the
    type of rooms available as well as their location and layout and connection
    options.
  • Knows
    the rates, and benefits of all packages.
  • Knows
    the policies of the hotel and how to code each reservation.
  • Complete
    the tasks list as part of the daily tasks.
  • Communicate
    reservation information to the relevant departments and inform about any
    important changes.
  • Understands
    the hotel's policy on guaranteed reservations and no-shows.
  • Processes
    advance deposits on reservations.
  • Tracks
    future room availabilities.
  • Always
    maintains a clean and neat appearance and work area.

WHAT WE OFFER

  • £750 Refer a Friend Scheme
  • 50% Employee discount in F&B outlets
  • Pension Scheme
  • Complimentary family meal and quality coffee/hot drinks whilst on duty
  • Growing team with great training and progression opportunity
  • Paid break and annual leave
  • Good work/life balance 
  • Your birthday off (paid) after one year of service
  • Hotel discount
  • Wagestream
  • Private Health Care
  • Experience Stay - Breakfast included
  • 5 days of paid sick leave for every rolling 12 months 
  • Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.

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