Pensions Officer

Description

The job itself

About East Riding Pension Fund

East Riding Pension Fund, based in Goole, is responsible for administering the Local Government Pension Scheme (LGPS) on behalf of more than 340 employers and supporting over 130,000 members. Our recently restructured administration team of 75 dedicated professionals is committed to delivering an outstanding pensions administration service to members, employers, and other stakeholders, and are constantly striving to improve and innovate our service delivery.

The Role

An exciting opportunity has arisen to work as a Pensions Officer in our Member Services team. We are seeking experienced LGPS administrators with relevant experience who can use their initiative to solve problems and demonstrate exceptional communication skills. This role offers the opportunity to contribute meaningfully to the effective delivery of high-quality pensions administration as part of a committed team.

In this pivotal role, you will assist the Senior Pensions Officers in shaping, developing and refining administration processes.

Following the team restructure, there are multiple vacancies for the role of Pensions Officer within the Member Services team. The vacancies are full time, but applications for part time working will also be considered.

Key Responsibilities

You will be responsible for upholding an excellent pensions service within the Member Services team, including:

Ensuring service accuracy and timeliness - calculating pension benefits and authorising the work of others, including refund and benefit payments. Supporting member enquiries – providing accurate, clear and empathetic responses to a wide range of complex member enquiries. Driving continuous improvement – reviewing and improving work processes and communications. Collaboration across the service – providing technical guidance, support and training to colleagues. Supporting compliance with Scheme requirements – completing pensions tax calculations and the rectification of incorrect benefits in payment.

The role will require you to apply LGPS regulations and statutory guidance to calculate member benefits, survivor benefits and transfer values across a variety of complex scenarios.

The Candidate

This position calls for an experienced LGPS administrator who can understand complex legislation, deliver information clearly and work in a collaborative way to meet deadlines and drive the service forwards.

You will play a key part in carrying out pensions administration tasks and keeping pension records accurate and up to date, supporting colleagues and assisting with the supervision of staff when required.

We support blended working arrangements, facilitating employees to balance professional and personal commitments. New team members will undergo comprehensive training based at our Goole offices before transitioning to a flexible blend of office and remote work.