Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Operations Desk Controller

Pertemps Bond
Bristol City
1 day ago
Create job alert

Operations Desk Controller
 Location: Longwell Green

Hours: Monday – Friday, 8:30am – 5:00pm

Salary: £27,835 per annum

Benefits: Free on-site parking

 
 About the Role 
We’re looking for an organised and proactive Operations Desk Controller to support our Service Department. You’ll coordinate engineers, schedule customer servicing, and ensure smooth, efficient operations. Excellent communication and organisation skills are essential.

 
 Key Responsibilities 

    •  Schedule and coordinate all customer service jobs efficiently


    •  Allocate engineers and equipment to meet customer requirements and maximise resources


    •  Organise breakdown repairs and order parts, liaising with Sales and Parts Support teams


    •  Process monthly service jobs from audit reports


    •  Raise quotations following service visits when needed


    •  Quality-check service reports and job sheets for invoicing and budget tracking


    •  Produce Risk Assessments and Method Statements using company templates


    •  Ensure all SLAs and KPIs are met and maintain records of performance


    •  Contribute to continuous improvement initiatives within the department



  •  

 
 Skills & Experience 

    •  Excellent organisational and communication skills


    •  Strong customer focus with the ability to build lasting relationships


    •  Ability to multitask and work well under pressure


    •  Good commercial awareness to maximise profitability and spot new business opportunities


    •  Experience with CRM systems such as SAP, Kerridge, or Microsoft Dynamics 365


    •  Ability to work collaboratively with colleagues across departments


    •  Interest in mechanical or electrical equipment is advantageous



  •  

 
 Benefits 

    •  Bonus scheme


    •  Training, upskilling, and career progression opportunities


    •  Company pension scheme


    •  Private medical scheme


    •  Life assurance scheme with healthcare and wellbeing support


  •  23 days annual leave (plus bank holidays), increasing with length of service

Related Jobs

View all jobs

Linux Engineer / Administrator

Service Desk Analyst

Sales Operations Specialist

Sales Operations Business Partner

SVP Commercial Operations

SVP Commercial Operations

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.

Cyber Security Team Structures Explained: Who Does What in a Modern Cyber Security Department

Cyber security has become a top priority for UK organisations of all sizes. From small businesses to financial institutions, healthcare providers, and government bodies, the risk of cyber attack is now a constant concern. Threats are more sophisticated, regulations more demanding, and customers more aware of data privacy than ever before. But defending against cyber threats isn’t simply about having the right tools — it’s about having the right team. A modern cyber security department relies on clearly defined roles and responsibilities to ensure that defences are proactive, incidents are managed swiftly, and compliance is maintained. This article explains the structure of a modern cyber security team, the roles you’ll typically find within it, how they collaborate, and what skills, qualifications, and salaries are expected in the UK job market.