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Night Auditor

AccorHotel
Derbyshire
1 day ago
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Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team in Novotel Long Eaton. As a Night Auditor, you will play a crucial role in ensuring smooth operations during the overnight shift, providing exceptional guest service, and maintaining accurate financial records.

  • Welcome guests and manage the check-in and check-out processes during night hours
  • Handle last-minute reservations and respond to guest inquiries via phone or in person
  • Perform end-of-day accounting procedures, including auditing daily financial transactions and correcting discrepancies
  • Process and verify guest bills, making adjustments as necessary
  • Prepare and distribute daily reports for management review
  • Monitor hotel security and respond to emergencies or guest concerns
  • Assist with any guest requests or issues that arise during the night shift
  • Promote hotel services and amenities to maximize revenue opportunities
  • Collaborate with other departments to ensure seamless guest experiences
  • Maintain cleanliness and organization of the front desk area


Qualifications

  • Previous experience in a similar role within the hospitality industry
  • Strong attention to detail and excellent analytical skills
  • Proficiency in Opera  and basic accounting principles
  • Outstanding customer service skills with a friendly and professional demeanor
  • Ability to work independently and take initiative during overnight shifts
  • Excellent communication skills, both verbal and written
  • Flexibility to work night shifts, weekends, and holidays as required
  • Ability to handle pressure and remain calm in stressful situations
  • Strong numerical skills and accuracy in financial transactions
  • Team player with the ability to collaborate effectively with other departments
  • Discretion and ability to maintain confidentiality of guest information
  • Basic sales skills to promote hotel services and amenities
  • High school diploma or equivalent; associate's degree in hospitality management is a plus



Additional Information

The Person:

Successful candidates for the position of Night Auditor will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.

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