Minor Works Officer

The Vacancy

We’re VIVID! –We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!
 

We’re looking for two Minor Works Officers to join our team! This role covers Hampshire and can be contractually based out of our Portsmouth or Basingstoke office. This is a full-time, permanent position working 37 hours per week, with a minimum 20% office based to promote collaboration and team working within the Minor Works team and other colleagues across the business. 
 

Want to know what we can offer you? 

26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave  A productivity-related bonus scheme to enhance your take-home  A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%  Life assurance paid at x 3 annual salary  Private medical insurance Health care cash plan called Medicash  Enhanced pay for maternity, paternity, adoption and shared parental leave  Access to counselling, legal and financial information  Electric car scheme  Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes 

Here’s the facts about the role:

As a Minor Works Officer you’ll provide an efficient communication and administration function to the Minor Works service area, supporting our Minor Works Coordinators through guidance and collaboration and supporting our Repairs Surveyors as necessary.

Some of the key responsibilities will include:

Monitoring contractor work orders, spend, and performance Liaise with our customers and contractors, arranging meetings and taking minutes Processing invoices and payments Acknowledging complaints, compliments, and call backs within agreed timeframes, escalating when necessary Maintain accurate records, systems, databases, and live working documents Support our surveyors with booking appointments and general admin Tracking data to be able to deliver weekly performance data to the Minor Works Manager Support with monthly Health & Safety inspections and log findings

As Minor Works Officer you’ll be proficient in Microsoft Word, Excel, and Outlook, with a strong level of IT skills. You’ll have excellent written & verbal communication skills, and will be able to adapt these to meet the needs of our contractors, customers and other stakeholders.

You’ll have a high level of accuracy & attention to detail which you’ll put to use when updating our systems and records, and will have strong administrative skills in order to support our Coordinators who provide an outstanding administrative and coordination service within the Minor Works team.

You’ll have strong interpersonal skills and natural leadership skills in order to support our Coordinators and Surveyors. While previous experience working within housing / social housing is not essential, we’d love to see evidence of an awareness or understanding of the housing sector and/or basic building pathology.

Ultimately, you’ll be passionate about delivering an excellent service within the Minor Works team and keen to help us deliver an outstanding service to our customers.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid.

Interviews are due to take place Monday 1 December (subject to change).