IT Technician

Are you passionate about delivering exceptional IT support and customer service?
We're looking for a proactive and skilled IT Support Technician to join our dynamic team and be the first point of contact for all IT-related incidents and service requests. This is a hands-on role where you'll play a key part in maintaining the availability, flexibility, and security of our IT Services - helping us meet business goals and exceed customer expectations.

What You'll Be Doing

• Act as the first point of contact for IT support, delivering excellent customer service.

• Own and resolve incidents and service requests within defined timescales.

• Monitor system alerts and escalate issues appropriately.

• Maintain and update user guides and documentation.

• Conduct IT equipment audits and maintain accurate asset records.

• Install, configure, and repair IT equipment and infrastructure (including cabling).

• Collaborate with third-party support providers to resolve faults.

• Travel to user locations to provide on-site support and maintenance.

• Participate in IT projects and contribute to continuous improvement.

• Stay current with technical training and development.

Knowledge & Experience

• Minimum 2 years' experience in an IT support environment.

• Hands-on experience with hardware support and Microsoft Windows OS.

• Application and end-user support experience.

• Active Directory administration and Microsoft Office suite support.

• Understanding of PC/laptop components, fault diagnosis, and OS installation.

• Basic networking knowledge (TCP/IP, DNS, DHCP).

• Telephony (PBX/VoIP), CCTV, and access control systems knowledge is a plus.

• Full UK driving licence required.

Skills & Attributes

• Strong problem-solving and analytical skills.

• Excellent communication (written and verbal).

• Ability to work independently and manage workload effectively.

• High attention to detail and record-keeping.

• Flexible, enthusiastic, and committed team player.

• Professional under pressure with a consistent and positive attitude.

Why Join Us?

• Be part of a forward-thinking IT team supporting critical business operations.

• Opportunities for professional development and technical training.

• Work in a collaborative environment that values integrity, respect, and innovation.

• Play a key role in shaping the future of our IT services.

Benefits

• 5 weeks annual leave + bank holidays (pro rata)
• Generous contributory pension scheme
• Discretionary annual bonus scheme
• Private Health Care
• Life assurance
• Employee assistance programme
• 3rd party discounts
• Cycle to work scheme
• Benefits and reward platform
• Free Parking
• Employee volunteering scheme

Salary: IRO £29k

Closing date 11 November at 5pm

Please note that this role does not offer hybrid working. The post holder will be required to work within our Dover estate for the full working hours.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years) and there will be a pre-employment medical including a Drug and Alcohol test. We need to satisfy your Right to Work in the UK.

Please be aware that all employees will be subject to background security checks in order to obtain a Dock Pass.

We value the unique differences that each of our colleagues bring to work every day and are committed to creating an environment where everyone is looking after each other and respected, included and able to perform at their best.