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Incident Manager

VLink Inc
Edinburgh
1 week ago
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This range is provided by VLink Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $65,000.00/yr

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This role involves developing connections with technical and business experts around the world and interacting with a variety of technologies and applications. The role will also include participation in project work which strives to further improve the stability, performance, and resilience of the Aladdin platform.

Key Responsibilities

  • Coordinate resolution and restore normal service operation during technology Incidents and Major Incidents.
  • Manage the communication with senior leadership in the event of a Major Incidents
  • Provide leadership and expertise to assist with the determination of root cause and solution of incidents.
  • 2-4 years of experience with ServiceNOW
  • Identify, investigate and prioritise potential issues across Aladdin software and infrastructure.
  • Build and publish reports using Power BI
  • Drive process and tooling change across the organisation to support regulatory change – eg DORA (Digital Operational Resilience Act)

Advantages / Nice to haves

  • Experience working in the Technology or Financial services industries.
  • Knowledge of cloud computing platforms like Azure, AWS, etc. and understanding of different service models (IaaS, PaaS, SaaS)
  • Knowledge in programming languages such as Python to automate common tasks and a basic knowledge of IT Configuration Management, Deployment & Orchestration tools like Ansible
  • Data analysis skills e.g., Splunk, Grafana, Tableau, MS Excel, Power BI

Seniority level

  • Seniority levelMid-Senior level

Employment type

  • Employment typeFull-time

Job function

  • Job functionInformation Technology

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