Front of House Team Member

FRONT OF HOUSE

Job Description and Summary - Rate of pay: Up to £12.50 ph

Tonkotsu began serving ramen in 2012 in Soho. We have a few more restaurants now but our approach to our food and people is the same - we're passionate about providing excellent ramen with our homemade noodles made and served by well paid, well trained and happy people. At Tonkotsu we define ourselves and our culture by four core behavioural values – Keep it Kodawari, Kaizen to the End, Omoiyari All the Way and Praise the Ramen – find out what they mean at the bottom of the page – and we expect you to adhere to these values, keeping them alive.

As a Front of House Team member you are on the front line, the person with the power to turn a good customer experience into an excellent one. You will embrace the spirit of omotenashi hospitality. We can teach you everything you need to know, you just need to be curious to learn, have a generous spirit and work hard.
We expect a lot, but we give a lot too – in return for all the hard work, you’ll be paid well and get some cool benefits.

Key Responsibilities

• Follow the Tonkotsu Service Steps for all customers
• Uniform standards are adhered to
• Support the management team in maximising sales
• We expect you to always be on time and in the restaurant ready to work when your shift starts
• Help the restaurant in hitting agreed Key Performance Indicators (KPI’s), which include;
o Mystery Shopper results
o Health, Safety and Hygiene results
o Operational Checks
• Live and breathe the four Values

Remuneration and Benefits

Competitive pay – 100% of tronc goes to staff
Training and development, with genuine opportunities to progress
Free meals whilst working
50% off meals for up to four people when not working so you can hang out with friends and family
£50 Tonkotsu voucher for your birthday
Quarterly fun fund
Annual staff party

Key Behaviours

Keep it Kodawari – We are perfectionists!

We will have an eye for detail and use this to ensure customers have everything they need. You will be trained and guided but we also expect you to using your judgement to prioritise tasks and adhere to our standards. You will take responsibility for your actions, even when you’ve made a mistake. You will have an infectious determination to make sure your customers have the best time possible.

Omoiyari all the way – We are compassionate and inclusive

You will be friendly, approachable and use empathy to perceive the feelings of your team and customers. You will not discriminate against anyone on any grounds. You will have a genuine passion for hospitality that will ensure our customers feel welcome and looked after.

Kaizen to the end – we constantly strive for improvement

Nobody is perfect! We are all on a journey of improvement – personal and professional. You will be curious to learn and eager to develop.

Praise the Ramen – We are committed to providing very high quality food and drinks

Your product knowledge will be second to none and you will share your knowledge and enthusiasm for the food and drinks we serve with the team and our customers, keeping an eye on product quality. You will be an expert in omotenashi hospitality and a passion for excellent customer experience.