As a Lifestyle Concierge – Dining Specialist, you will be assisting some of our most important members at Ten, including top entrepreneurs, leaders in business, sport, and entertainment, and ultimately our corporate client’s most valued customers. You will be expected to grow and retain loyalty by delivering World Class service to this highly significant and expectant group of members, ensuring every individual is able to truly live their life x Ten.
When assisting members, you will quickly and easily create connections, build strong relationships, and deliver a seamless, tailored, valued, and responsive experience every time. You will take a lead role in continually improving how we match the wants and needs of both them and their family, role modelling your passion for service quality and delivery. You will also have a strong personal desire to consistently exceed key performance indicators and for your own development, being determined to succeed and eager to take on the next challenge – or add the next set of skills to your already formidable arsenal.
You will be invested in keeping a keen and intimate understanding of our service offering, enjoying collaboration with colleagues as together you effectively and creatively offer a rich and diverse experience to members. Bringing Ten’s service to life in a manner personalized to each unique individual will be key to ensuring that they’re gaining as much value as they can from their membership, and they grow into true advocates of our service.
Key Responsibilities
Personal management & development
You
manage your time and workload effectively — delivering
world-class service within agreed deadlines and consistently
exceeding KPIs. You take clear
ownership of your performance, understand your
strengths, and proactively work on areas for
improvement. You actively
participate in meetings and team activities — sharing
advice,
technical knowledge,
training and
guidance with colleagues. You give (and welcome)
positive and constructive feedback to help our team continuously
learn and improve. You’re passionate about
personal development and ongoing
learning — you seek out
growth.
Specialist knowledge
You stay
up-to-date with developments in your
specialist area and make the most of time spent with specialist teams to strengthen your
skillset. You proactively take part in
specialist team activities,
events and
initiatives to continually develop your
expertise.
Service quality
You deliver
world-class customer service that meets
clients needs — self-challenging and
collaborating with colleagues to shape
best practice. You keep
members at the heart of everything you do — striving to provide
seamless, tailored, valued and responsive experiences on every interaction. You understand what drives
dissatisfaction, identify ways to
solve this, and share insight to help
improve our service for the
long-term.
Requirements
What We’re Looking For
Proven UK dining experience — you understand the UK dining landscape and know what elevates a dining experience from good to genuinely memorable.
A proactive mindset — you’re someone who says “can do, will do” and takes initiative to get things done, even when the path isn’t clear.
Empathy and connection — you build trust easily and genuinely care about the people you work with and serve.
Ownership and accountability — you take pride in your work, follow through on commitments, and always aim for excellence.
Resilience under pressure — you stay calm and focused, even when things get tough.
Exceptional communication skills — you’re articulate, engaging, and know how to make every interaction count.
Guidelines for Hybrid/Home Office :
Located in South Africa or United Kingdom. Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement -
at least 2x a week in the office A secure home office at your confirmed address, free from background noise or other distractions You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Benefits
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
A
competitive salary depending on experience, performance based bonus Access to a world of professional
lifestyle and travel networks - tap into a pool of knowledge
Hybrid working. You can combine working from home and working from the office.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays - possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! Be part of our global, dynamic, and
inclusive Team, with diversity at its core. Genuine
career opportunities within a dynamic and international company.
Who We Are
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Beside offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives. As a Certified B Corp company, we join a global community of businesses united by a shared goal of making a positive impact on society and the environment.
Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalization platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.
Looking ahead, Ten's strategy revolves around four key areas:
Deliver a world-class member experience Invest in technology Expand contracts with new and existing clients Establish a foothold in new markets by leveraging its market-leading service proposition
For more information, please watch Video.
