We have an exciting opportunity for an experienced Key Account Manager to manage a number of key account customer relationships in order to ensure retention and growth of overall business volume and profitability on service and repair but also modernisation and new installation activity. We are open to location but would consider applications from candidates based near either our Bathgate, Warrington, Coventry or Addlestone Offices. This is a full time and permanent role
What you'll be doing:
Developing mutually beneficial relationships between Schindler and the large key customer organisation – at all levels
Establishing an ongoing proactive contact and communication process in order to be able to anticipate and respond to customer needs
Coordinating, prepare and renegotiate allocated contract tenders as needed
Reviewing and agree with legal/QS on special terms and conditions
Monitoing but not managing, Schindler operational performance (maintenance, repair, modernisation and new installation) and escalate non-performance to ensure swift resolution of problem areas
Acting as a single point of contact for the higher-level client to ensure fast and efficient solutions to key account issues
Representing the branches interests with the key account customer
Following the defined Schindler key account strategy and processes to ensure we deliver a total service to the client
Managing your dedicated Key Account administrator to deliver the most efficient and informative reports and service to the meet the customers’ needs
Working in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements
Attending all relevant Training Sessions
Carrying out all works in accordance with the Company’s Quality Corporate Policy
Contributing to the Company’s Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System
What we're looking for:
Proven Operations or Sales Role preferably in the lift and escalator industry
Account Management experience
Commercial Awareness (contractual an advantage)
Strong communication and relationship building skills
Ability to influence and interact with both external and internal customers
Ability to follow process and Company Values
Instinct to search to improve relationship/process/situation
To operate in an entrepreneurial manner but within boundaries
What’s in it for you?
Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.
We Elevate… Your Career
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on .
