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Contract Management Lead

Financial Ombudsman Services
Greater London
2 days ago
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Contract Management Lead

Join a team where  drives everything we do,  fuels our growth,  builds our foundation, and  shapes our culture. 

We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.

By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. As well as extensive opportunities for personal and career development.

About Us:

The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers. 

What You’ll Do:

In this role, you’ll develop and manage the Financial Ombudsman Service’s Contract Management Framework, applying industry best practice to enhance governance and oversight. You’ll lead a business partnering strategy, working closely with a network of contract managers and conducting regular assurance reviews to drive compliance and mitigate risks.

Your responsibilities will also include refining commercial procedures, providing expert guidance, and implementing learning initiatives to build contract management capability across the organisation. Using data and digital tools, you’ll support reporting, compliance monitoring and supplier assessments, while collaborating with internal teams to improve third party management and contribute to our Environmental Social Governance (ESG) objectives.

Minimum Criteria

Demonstrable experience in procurement and/or contract management within public or private sector organisations. Evidence of senior-level engagement with both internal and external stakeholders. Proven ability to use management information (MI) systems to inform decision-making and drive commercial outcomes. Experience in working collaboratively with business stakeholders and suppliers to achieve value for money in complex contractual situations.

Desirable Criteria

Ability to clearly articulate the principles and benefits of contract management practices to non-expert audiences. Demonstrable track record of prioritising tasks effectively and managing conflicting demands in a fast-paced environment. Experience in developing and delivering learning initiatives to build contract management capability. Understanding of Environmental Social Governance (ESG) considerations within contract management. Excellent interpersonal and communication skills, as reflected in collaborative work and stakeholder management.

Why You'll Love Working With Us:

Flexibility: hybrid, or in-office Wellbeing: Health plan, gym memberships, mental health support Growth: We invest in your future with courses, mentorship, promotions Culture: Diverse. Inclusive. Collaborative. Fun.

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

25 days holiday entitlement, with the option to buy extra or sell days Generous pension Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only

Let’s Make This Easy.

To apply, please upload a copy of a current CV, there is an option to submit a supporting statement should you wish to include one
 

Applications need to be submitted by 23:59 Sunday 23rd November 2025

Shortlisted candidates will be invited to a telephone interview with a member of the Talent Acquisition team

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

The Financial Ombudsman is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

Don’t miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

To ensure a good candidate experience we do not use AI tools for our screening process. As such we value authentic personal applications.

Good luck with your application.

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