Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Contact Centre Performance Coach

RAC
Bristol City
2 weeks ago
Create job alert

 Location: Bristol (Bradley Stoke)

💼 Contract: Full-time, permanent

🕒 Rota-based shift patterns between: Mon–Fri 08:00–19:00, Sat 09:00–17:00 — no Sundays! 

💰 Salary: Competitive salary £30,223 and monthly bonus up to 30% 


Are you passionate about helping others succeed in sales? Join our Bristol-based Contact Centre team as a and help our sales agents grow, improve and deliver amazing customer experiences.


In this role, you’ll use sales data, call quality insights, and customer feedback to spot opportunities for improvement. You’ll work closely with Team Managers to support agents through 1:1 coaching, sales training, and performance development -


Whether you're coming from a sales background or have a passion for people development,


Key Responsibilities

Use performance data to identify coaching needs, align with Team Managers, and structure impactful coaching sessions. Run one-to-one and team coaching sessions that uncover root causes, build ownership, and drive measurable improvements. Actively participate in huddles, calibration sessions, and team discussions to share insights and support collaboration. Maintain accurate coaching records, monitor progress, and escalate where performance or compliance issues persist.

Skills & Experience

Strong understanding of sales and retention strategies, with confidence in objection handling and compliance. Skilled at interpreting performance data to uncover coaching opportunities and drive meaningful change. Natural communicator and collaborator, able to build trust, inspire ownership, and influence outcomes.

 Why you'll love working for us

Bonus scheme - Boost your earnings by up to 30% monthly Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business Getting Here Made Easy - We offer free onsite parking for all employees, including access to electric vehicle (EV) charging points. Our site is well-connected by public transport and provides cycle storage—making it easy to commute in a way that suits your lifestyle. Free RAC Ultimate breakdown cover - From your very first day Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax Generous holidays - 23 days plus bank holidays (rising to 25 with service) Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits) Wellbeing support 24/7 confidential support helpline for you and your family Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?


For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.


 We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work, and we’ll be with you every step of the way to help you grow and develop your career.

Related Jobs

View all jobs

Helpdesk Team Leader

Senior CRM Manager - Campaigns

Customer Service Advisor

eDiscovery Legal Hold Preservation Manager

Practice Manager

Employability Trainer

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.

Cyber Security Team Structures Explained: Who Does What in a Modern Cyber Security Department

Cyber security has become a top priority for UK organisations of all sizes. From small businesses to financial institutions, healthcare providers, and government bodies, the risk of cyber attack is now a constant concern. Threats are more sophisticated, regulations more demanding, and customers more aware of data privacy than ever before. But defending against cyber threats isn’t simply about having the right tools — it’s about having the right team. A modern cyber security department relies on clearly defined roles and responsibilities to ensure that defences are proactive, incidents are managed swiftly, and compliance is maintained. This article explains the structure of a modern cyber security team, the roles you’ll typically find within it, how they collaborate, and what skills, qualifications, and salaries are expected in the UK job market.