Be at the heart of actionFly remote-controlled drones into enemy territory to gather vital information.

Apply Now

Complaints Co-Ordinator

Daniel Owen Ltd
Greater London
1 day ago
Create job alert

Complaints Administrator
Permanent
Office based 3 days Tower Hamlets 2 days Bromley
08:30am till 17:30pm

£31-33K Per annum based on experience

As a Complaints Co-Ordinator , you must be adaptable, you will provide essential administrative support to the contract team, This role requires strong communication, organisational, and problem-solving skills, along with a customer-focused mindset and the ability to handle sensitive or escalated issues professionally. You will serve as the central point of contact for receiving, documenting, investigating, and responding to complaints.

  • Log and acknowledge all complaints related to heating and hot water services in line with contract policies.
  • Triage complaints based on urgency, particularly prioritising cases involving vulnerable tenants or complete service loss.
  • Liaise with engineers, contractors, and service teams to investigate and resolve complaints promptly.
  • Ensure clear and empathetic communication with residents/tenants, keeping them updated on the progress and outcomes of their complaints.
  • Track complaint response times to ensure compliance with contractual response and resolution targets (e.g. Specific Date given on the emails from Client ).
  • Monitor contractor performance related to complaint handling and service delivery; raise persistent issues with contract managers.
  • Maintain detailed records of complaints, communications, actions taken, and final outcomes in the complaints management system. (e.g. Tracker)
  • Prepare regular reports on complaint volumes, root causes, and trends to support continuous service improvement.
  • Work collaboratively with housing officers, tenant liaison officers, and technical teams to resolve underlying issues.
  • Contribute to service reviews by identifying recurring faults (e.g., boiler failures, missed appointments) and recommending preventative actions.
  • Ensure all complaint handling is compliant with the Housing Ombudsman Code or similar regulatory frameworks, where applicable.

QWxpeC5XZWJiLjg1NDk4LjEyMjcxQGRhbmllbG93ZW4uYXBsaXRyYWsuY29t.gif

Related Jobs

View all jobs

Complaints Coordinator

Duty Manager

Property Manager

Property Manager

Property Manager

Parts Sales Advisor

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Cyber Security Recruitment Trends 2025 (UK): What Job Seekers Must Know About Today’s Hiring Process

Summary: UK cyber security hiring has shifted from title‑led CV screens to capability‑driven assessments that emphasise incident readiness, cloud & identity security, detection engineering, governance/risk/compliance (GRC), measurable MTTR/coverage gains & secure‑by‑default engineering. This guide explains what’s changed, what to expect in interviews, & how to prepare—especially for SOC analysts, detection engineers, blue/purple teamers, penetration testers, cloud security engineers, DFIR, AppSec, GRC & security architecture. Who this is for: SOC & detection engineers, security operations leads, DFIR analysts, penetration testers/red teamers, purple teamers, AppSec/DevSecOps engineers, security architects, cloud security engineers, identity/IAM engineers, vulnerability managers, GRC/compliance specialists, product security & security programme managers targeting roles in the UK.

Why Cyber Security Careers in the UK Are Becoming More Multidisciplinary

Cyber security used to be viewed primarily as a technical discipline: firewalls, encryption, intrusion detection, penetration testing. In the UK today, it’s far broader. Organisations now face complex legal frameworks, ethical dilemmas, human-behaviour risks, communication challenges & usability hurdles. This shift means cyber security careers are becoming more multidisciplinary. From protecting NHS patient records to defending financial services, securing supply chains & safeguarding national infrastructure, cyber security now touches every sector. Employers increasingly want professionals who understand law, ethics, psychology, linguistics & design alongside traditional technical skills. In this article, we’ll explore why UK cyber security careers are expanding in this way, how these five disciplines shape the profession, and what job-seekers & employers need to know to thrive in this new landscape.

Cyber Security Team Structures Explained: Who Does What in a Modern Cyber Security Department

Cyber security has become a top priority for UK organisations of all sizes. From small businesses to financial institutions, healthcare providers, and government bodies, the risk of cyber attack is now a constant concern. Threats are more sophisticated, regulations more demanding, and customers more aware of data privacy than ever before. But defending against cyber threats isn’t simply about having the right tools — it’s about having the right team. A modern cyber security department relies on clearly defined roles and responsibilities to ensure that defences are proactive, incidents are managed swiftly, and compliance is maintained. This article explains the structure of a modern cyber security team, the roles you’ll typically find within it, how they collaborate, and what skills, qualifications, and salaries are expected in the UK job market.