Apprentice Operations Administrator

About the Role

As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.

We will provide the successful applicant for this role with a structured programme of training, leading to a Level 3 Business Administrator apprenticeship standard, along with many other practical skills.

For this Apprentice Administrator role, the salary is based on the National Apprenticeship rate for the first 12 months, after which the rate is dependent on age.

Job Opportunity

This opportunity includes varied tasks to build your skills and experience as an administrator, including:

• Work towards a Level 3 Business Administrator apprenticeship standard.
• Taking sales and operational enquiries and complaints via telephone, email, web chat and instant messaging, and liaising with the relevant personnel/departments in a friendly, helpful, and professional manner at all times.
• Inputting customer sales orders and ensuring that order statuses are always up to date on our systems and reports.
• Placing orders with our suppliers for new and used machinery, workshop consumables, and parts for our engineering team.
• Coordinating with the engineering teams effectively to ensure that the machines are progressing in line with customer requirements.
• Planning transportation in an efficient manner to meet customer requirements while ensuring the drivers' working time directive is adhered to.
• Maintaining and improving our website by adding and removing live adverts, updating the stock list, and providing ongoing ideas for improvement.
• Maintaining and improving health and safety standards within the depot office.
• General administration to ensure compliance with all in-house procedures are adhered to.

This Apprentice Administrator role would suit candidates with experience or an interest in developing their skills in the following areas: administration, communication, client support, telephony, inbound, outbound, order processing, IT literacy, and presentation, or as an administrator or admin assistant.

Essential Skills

• You must be a team player and take instruction well.
• You must have a good telephone manner and computer skills.
• You must be professional and comply with all aspects of Data Protection and GDPR at all times due to the fact that you will be handling financial and learner personal information.
• A keen eye for detail with a proactive attitude.
• As this is a customer-facing role, excellent communication skills and a friendly approach are a must.
• Timekeeping, using your initiative and ability to create ideas will be important aspects of the role, so you should be proficient at these skills.

Learn valuable skills and kick-start your career with us - apply for this Apprentice Operations Administrator role today!

About Company

AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop-shop for the working-at-height industry.

Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success.

We also have a strong emphasis on Health and Safety and are proud to hold various accreditations, such as:

• ISO9001
• ISO14001
• ISO45001
• Gold RoSPA award
• + more

Please note that we operate a 2-stage interview process and online testing to screen candidates.

DE&I

AFI Group of Companies provides equal opportunities and is committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

We will apply employment policies that are fair, equitable and consistent with the skills and abilities of our employees and the needs of the business

Benefits

• 25 days holiday, plus statutory holidays.
• Inclusion in a profit share scheme.
• An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
• Death-in-Service benefit of 2 x salary.
• Healthcare cash plan.
• MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
• Christmas Bonus Payment (Discretionary).