Admin Assistant

Job Description

We are looking for a highly organised and detail-oriented Admin Assistant to support the Brand & Marketing team, with a focus on managing the end-to-end voucher process and providing administrative support across a range of team activities.

Sitting within the Customer Marketing team, this role will play a critical part in enabling key initiatives and campaigns by ensuring vouchers, purchase orders (POs), and related admin tasks are delivered smoothly, accurately, and on time.

This is a great opportunity for someone who enjoys structure, working with data, and interacting with a range of stakeholders across the business.

Key responsibilities are:

• Manage all aspects of the voucher process across various campaigns and initiatives
• Track usage and ensure timely delivery and fulfilment
• Liaise with key internal stakeholders to ensure alignment and smooth delivery of initiatives
• Act as a point of contact for internal queries relating to voucher fulfilment and admin processes
• Escalate and resolve any operational issues with the appropriate teams
• Maintain accurate logs, records, and reporting for transparency and audit readiness
• Support documentation, process tracking and internal record keeping
• Raise and track POs for the Marketing team
• Manage and reconcile invoice processes in collaboration with finance
• Support Head of Marketing with ad hoc administrative tasks

Competence, Knowledge and Skills

• Strong attention to detail
• Numerate and data-literate
• Excellent organisational skills: able to prioritise effectively and manage multiple workstreams simultaneously
• Clear communicator: able to liaise confidently with stakeholders at all levels
• Process-oriented: enjoys repeatable workstreams and continuous improvement
• Proactive and reliable: a team player who takes ownership and delivers with minimal supervision

About us: 

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 620,000 customers using our award-winning platform propositions to manage assets totalling more than £96.1 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

Our perks and benefits:

• Starting holiday entitlement of 25 days, increasing up to 31 days with length of service and a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Free gym membership
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent development programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working:

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you'll spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

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