A 3rd Line Cloud Engineer (Bournemouth) is required for a growing Technical Solutions business.As a 3rd Line Cloud Engineer, you'll play a crucial role in providing high-quality technical support to our clients. Whether remotely or in person, you'll tackle a range of incidents and problems, ensuring timely resolution and adherence to SLAs. You'll be the final escalation point, interacting with VIPs, C-level executives, and administrative staff.Key Responsibilities:Serve as the ultimate technical escalation point for our 1st and 2nd Line Engineering teams.Troubleshoot and resolve incidents within agreed timescales.Own and manage escalated incidents and requests.Collaborate with 2nd Line Engineers on diagnosis and fault resolution.Essential Skills:4+ years of demonstrable 3rd Line Cloud Engineer experience in IT service management.Exceptional interpersonal skills, emphasising active listening and questioning.Motivated attitude toward professional standards and certification-based exams.Familiarity with troubleshooting Microsoft Windows platforms and iOS devices.Installation, Configuration, and TroubleshootingTechnical skills to include;Windows Desktop - 10/11Telephone and remote IT SupportActive DirectoryExchange / Office 365Networking (LAN / WAN / Firewalls / Routing / Vlan)AzureVMWare / Hyper-VCertifications to Consider:Microsoft Certified: Azure Solutions Architect Expert (AZ-303/304)Microsoft Certified: Azure DevOps Engineer Expert (AZ-400)Microsoft Certified: Azure Administrator Associate (AZ-104)Microsoft Certified: Azure Security Engineer Associate (AZ-500)Microsoft 365 Certified: Enterprise Administrator Expert (MS-100/101)Microsoft Certified: Power Platform Fundamentals (PL-900)Salary for this role is competitive £38,000-£50,000 dependant on experienceBased on site in the office. Working hours: 37.5 hours per week, Monday - Friday, working between the hours of 8am - 5pm.Benefits Include:Generous holiday packageFree ongoing training and funded certifications / accreditation'sFast track career enhancementFlexible hybrid optionsModern open offices in the heart of Bournemouth town centreHow to apply:If you are interested in the 3rd Line Cloud Engineer role, please submit a copy of your CV to .For further information, contact Charmaine Padfield on the IT team at Bond Williams Professional Recruitment in Bournemouth option 4 for ITBond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment AgencyTPBN1_UKTJ
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